Which GBS model really delivers value: landlord or end-to-end, or both

As a GBS leader, you’re under pressure to prove measurable value. But here’s the dilemma: do you need full end-to-end ownership to drive impact, or does the landlord model offer the flexibility and trust your business partners demand?

In this engaging debate, six of the industry’s most respected leaders and SSOW Lisbon speakers went head-to-head on the future of GBS, and debated which model should come out on top:

• Phil Priest, Head of GBS, Rolls-Royce
• Jan Nikus, Vice President, KONE Business Services, KONE
• Deborah Kops, Principal, Sourcing Change
• Steve Rudderham, Head of Carrier Business Services, Carrier
• Michael van der Steen, Advisor, SSON Research & Analytics
• Susanne Dreyer, Vice President, Shell Business Operations, Shell International B.V.

These leaders didn't hold back; expect sharp takes, a few provocations, and some uncomfortable truths about what it really takes to prove value in GBS.

Here's what you'll learn when you download:

• Why your business context, not industry hype, determines whether landlord or end-to-end will deliver more value.
• How leaders at Rolls-Royce, Shell, KONE, and Carrier are tackling AI, data ownership, and the challenge of silos.
• The real KPIs and talent strategies your peers are using to prove value and earn credibility with the C-suite.

Don’t guess which model will work for your organisation. Learn directly from the leaders who are living this debate today. Download this debate to hear unfiltered perspectives from the leaders shaping the next chapter of Shared Services & GBS - which model do you think will come out on top?