We are excited to announce that Mika Häkkinen, the legendary two-time Formula 1 World Champion, will join the SSOW Big Ideas Stage this year and take us on an exhilarating journey into the world of motorsport. His story has much to teach us on driving performance at the highest level.
Widely regarded as one of the most iconic figures in Formula 1 history, Mika Häkkinen's career is adorned with triumphs and records, winning two world championship titles, despite facing numerous challenges along the way. Häkkinen once said, "You can only get over your fears if you attack them head-on." Known for his cool, calm and fearless approach on the racetrack, the Flying Finn is the best speaker on the topic of nurturing courage. We look forward to hearing exclusive insights on how he manages and confronts fears and overcome obstacles.
Drawing from his own journey, Häkkinen will dive into the essential principles that drive high performance, emphasising the mindset and strategies required to excel under pressure. As someone who has experienced the rapid evolution of technology and innovations in Formula 1, Häkkinen is uniquely placed to share actionable insights into building resilience and adaptability in order to embrace change. In an on-stage conversation at SSOW Europe , Mika will look to showcase parallels between the precision teamwork of a Formula 1 pit crew and the end-to-end collaborative nature of GBS and shared services.
We look forward to a thought-provoking session as Häkkinen inspires the entire GBS and shared services industry to draw courage, elevate performance, embrace change and foster innovation and collaboration
This panel will explore the pivotal role of GBS in navigating and shaping decision-making within an era of digital disruption. Delve into strategies for harnessing the power of GBS to drive organizational success amidst transformative technological advancements and learn how GBS leaders are redefining their approaches to enable agile and informed choices.
• Embracing Disruption: Spearheading transformative initiatives to align decision-making processes with the digital-first landscape
• Agile Strategies: Uncovering innovative approaches to enable rapid and well-informed decisions in an ever-changing business environment
• Redefining GBS: Reimagining roles, leveraging data-driven insights, and fostering collaboration to drive strategic outcomes
The new ESG requirements present a seismic shift in reporting and risk management for business and GBS organisations. Redesigning sustainability-related financial reporting to ensure compliance is only the first step; GBS organisations and leaders have the greatest opportunity to drive a true holistic and innovative approach, embedding sustainability into their operations and driving both the employee value proposition and long-term value creation. The pioneers panel will draw insights from visionary GBS Leaders on how they are addressing ESG strategically and practically within their organisations.
· What are the key steps for GBS organisations to be ESG compliant?
· How can we leverage technology and data to track and improve sustainability-related financial performance?
· How can GBS organisations support the enterprise to drive sustainability?
· Will ESG be the new service capability for GBS organisations?
· Linking ESG with the Employee Value Proposition
· How to measure and reduce Scope 3 emissions from GBS to drive organisational resilience
· Exploring how to allocate responsibilities between Shared Services and service organisations
· Is our service catalogue comprehensive enough and does it speak to the true business/customer needs?
· Scaling up value creation in key service areas
· Exploring and expanding into innovative services areas such as sustainability and cyber security
Solvay underwent a strategic de-merger, splitting the company into two multi-billion-dollar entities within the past 2 years. It has been a massive project involving navigating corporate governance, data and process segregation as well as people management. John will share key insights they have learned through this journey:
· Overcoming operational challenges such as data and process segregation
· Developing an effective Project Management Office (PMO) framework for robust corporate and project governance
· Utilising transition service agreements for continuity while effectively segregating functions
· How does GBS show up to support significant shifts in strategic moments like this: key takeaways and lessons learned
Location strategy is a significant component of the shared services and GBS model. With the upheaval from COVID and geopolitical challenges, many companies and GBS organisations are looking to reset their shared services expansion and location strategies, focusing on new capabilities, risk and resilience. Join this panel to explore with our industry experts as they provide insights in these key areas.
· What location will set you up for success as you start, continue and revolutionise your shared services delivery journey?
· Rethinking the global shared services footprint: regional footprint vs. one global center approach
· Moving from cost-oriented strategies to f-oriented location strategy
· Decoupling geopolitical risks with your location strategy: where does the CEE region fit in the picture?
More than ever, enterprises are pressured to deliver margin through cost reduction. It's no time for orthodoxy when reviewing our shared services operating models. This session will shed a light on how companies are successfully leveraging the landlord model to build trust, reap cost benefits and better utilise the facilities and infrastructure that have already been in place.
· Setting the scene: explaining what a landlord model is and it can add value to the business
· Why should you consider the landlord model?
· What functions are ripe to be incorporated into the landlord model?
· What are the successes and challenges when operating with the landlord model?
Talent strategies continue to be the number one priority for SSC organisations, regardless of size, function, or location. However, addressing these challenges requires a lot of creative thinking. This session will pull together leaders who have firsthand experiences and share practical tips on:
· How do we leverage our unique branding, size and positions to create unique opportunities for our employees on an individual level?
· How do we differentiate our branding and build a cohesive culture and sense of belonging in the remote and hybrid environment?
· How do we overcome cultural challenges to develop business skills and business partnering capabilities in shared services centres?
· Developing effective talent strategies for different markets with practical examples
· Strengthening the employee value proposition through upskilling and reskilling
There is tremendous pressure for GBS organisations to transform their strategy to innovate and develop the workforce of the future. Simona will share Michelin’s award-winning story into this topic, highlighting the key performance metrics, methods and best practices:
· How the Michelin GBS drive business value and enhanced shared services maturity level, acting on 3 dimensions: Run, Improve & Transform
· How did we achieve an 88% employee engagement rate and 87% partner positive feedback?
· How people contribute beyond their core jobs, connect with colleagues, develop themselves and build a positive workplace culture?
· Developing skills and capabilities for the workforce of the future leveraging innovative approaches such as citizen developer programmes
As the process and productivity powerhouse, GBS has been focusing on process improvement and continuous improvement for efficiency gains for the past decades; Now, though, the industry is at cross roads again. By leveraging new market drivers such as Generative AI, GBS has a great opportunity to redefine their role from driving incremental improvement to providing radical step change that can disrupt and re-imagine the processes, customer relationship and fundamentals of the operating model.
· With disruptive technologies such as Generative AI, are we able to achieve what we are achieving today with half the workforce?
· How are we driving radical process redesign to fundamentally change the way of working in GBS and in order to drive meaningful results?
· How can we be more integrated with the functions and customer organisations?
· Disrupt through innovation: what are the areas to focus on?
The 2024 award winners will take the stage to share their journey which has led them to succeed in their categories. This is a unique opportunity to ask them what they have done differently and really gain crucial insights into what it takes for successful business transformation.
What a week. As we wave goodbye with new ideas, insights and relationships we have built throughout the week, we look forward to hearing great stories on how you’ve carried out these strategies for the rest of the year. See you again in 2023!
GBS industry has gone through a tremendous journey in the past few decades. The key approaches to launching shared services and GBS have been shifting towards a more agile based method. What does that mean and how are you building an Agile GBS from the beginning? This masterclass invites experienced GBS Leaders that have accumulatively launched more than a dozen GBS projects. They will be sharing the do’s and don’ts, lessons learned and some of the pitfalls to avoid from their very own experience:
· Moving towards an Agile GBS: what are the key steps and best practices?
· Do’s and don’ts when setting up your technology infrastructure
· What have we learned: common pitfalls in over a dozen GBS launch experiences
You may have attended many sessions where you gain insights from the stories and experiences shared. However, imagine a session where you are presented with simulated scenarios based on real-life examples. Together with your fellow O2C leaders, you will actively assess each situation and offer your recommended solutions. It's a hands-on, practical experience unlike any other. Come join this session for an immersive and unique opportunity to engage with some of the most interesting O2C decision-making processes, through the following key components:
· Interactive simulation of O2C leaders’ decision-making process
· Real-life situations, complex issues relating to processes, people, systems, communications
· Credit and O2C domain expertise as well as leadership challenges, understanding third party solutions and stakeholder management
· Demonstration of analyzing information, preparing proposals and practice decision-making
· Teamwork, prioritization, time pressure – just like every day!
Many GBS and SSCs have a diverse multi-generational workforce. To effectively navigate and manage their needs, leaders need to be very cognizant with the different career goals and objectives with different groups to effectively navigate them. Join this session to hear different strategies and tips you can take to your own organisation:
· Developing the workforce of the future: what are the different things that different workforce looking for?
· How do we prepare for the Gen-Z take over?
· What do we have to teach our staff today compared with 5 years ago?
· How are we instilling resilience within the new workforce?
· Developing future SSC leaders: a brave new approach?