Ahead of this year's SSOW Europe, we had the pleasure of speaking with Dr. Frank Schüler, Managing Director Global Service Center (GSC), DHL Global Forwarding, about the greatest challenges with cultural changes, advice/top tips for encouraging out of the box thinking, the key benefits and greatest opportunities of digital operating models and value-creation, and the next phases/steps for digital operating models and value creation, to help you transform your shared services/GBS and position your company for success.

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