This session will focus on the changing dynamics of client-vendor relationship towards an integrated model, and how to adapt mindset and practices. Vincent will also shed a light on the key steps in delivering and maximising value between Parties. 

·       A client-vendor integrated model

·       When vendors become an extension of the client team

·       Performance, value and trust

·       Cost reduction or cost optimisation

·       The lens of business development

Vincent Faramaz

Director of Business and Partnership Management
TikTok

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Many companies have achieved good processes and KPIs in accounts payable. Yet they struggle with going the next mile to achieve the next level of efficiency. This session will focus on providing practical tips and strategies to address these challenges: 

·       What are the key challenges organisations face when trying to integrate GBS and procurement functions to improve E2E source to pay efficiencies?

·       Technologies and trends helping to drive innovation in P2P space: examining the roles of analytics, innovation, and automation

·       What are the best ways to measure success and demonstrate the collaboration between GBS and Procurement

·       Sharing perspectives and examples of P2P transformation driving business outcomes 

Nick Ward-Hunt

Vice President, Head of Finance Shared Services
PPD

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Gabriela Stanakova

GBS Global Source-To-Pay Senior Director
Kimberly-Clark

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Christophe Boden,

Vice President of Shared Services and Continuous Improvement
Imerys

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·       Streamlining the order-to-cash cycle: the role of technology, automation, and best practices

·       A customer centric approach to O2C: what are the key measures?

·       How can businesses leverage data insights to improve forecasting accuracy and make informed decisions?

·       Developing a global Hub for O2C processes: what have been the experiences? 

Sponsored by: Sidetrade

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Jarek Rusek

Head of Global Business Services Krakow
ABB

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The processes of finance reporting, reconciling and closing are riddled with increasingly complexity. Join our panel to hear best practices on:

·       Identifying and overcoming key challenges in R2R processes such as data integrity, lengthy timelines and process complexities

·       Defining and creating an end-to-end process for effective closing and reporting with accuracy

·       Developing and key metrics for performance monitoring and reporting

·       Examining how S4Hana implementation is driving the maturity of R2R processes 

·       What is the role of AI and Generative AI in R2R?  

Sponsored by: AICO

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Balint Hoffer

Vice President, RTR Service Delivery
Paramount

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Pieter de Bruijn

VP Accounting EMEA
Digital Realty

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Carin Santos

Director, Corporate Hub Strategy & Governance Officer
Grünenthal Group

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Superdry are a leading fashion retailer spanning across 46 different countries, 21 legal entities and 7 currencies. They will outline how they transformed their internal financial processes from 5 % straight through processing to now achieving 80% and outline the benefits realised across the business both in finance & auditing 

• An overview of the P2P Transformation process 
• Key triggers that initiated the project
• Key performance indicators they now monitor 
• Where next for Superdry on the Automation journey 

Sponsored by: SoftCo

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Killian McCarthy

VP Sales Europe
SoftCo

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Martin Ray

Accounts Payable Manager
Superdry

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HR operations and HR shared services have gone through a journey of major transformation in the past few years. This keynote panel will examine the key direction of the current and future trends and help you setting your own transformation priorities.

·       Key trends in HR Shared Services delivery model

·       From HR focused to Employee focused: an important shift?

·       What are the new technologies required to drive digital transformation? 

Nadia Hutchinson

Global Director HR Operations,
Cabot Corporation

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Pete Saunders

Director of People Services
Rolls-Royce

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Under the mission of “Making every day easier for our colleagues”, The Lloyds Banking Group HR leadership team is on a journey to ensure that their colleagues receive consumer-level services. Join this case study to hear how they have adopted some of the most pioneering technologies to enable that, alongside their key progresses, challenges and outlook for the future:

·       Developing a mobile-first strategy for colleague experience

·       Building a skills-based organisation throughout

·       Reimagining training and development through AI: using AI along language models to surface personalized learning

·       Using AI as a co-pilot to drive productivity

·       Building a roadmap for the future to drive digital maturity

·       Developing integrated HR systems that cover the entire employee lifecycle for efficiency and employee experience.

·       Driving personalized employee experiences through employee feedback mechanisms, career opportunities, and employee well-being initiatives

·       Fostering a culture of continuous improvement within HR systems and experiences

Hans Kristian Lange

VP Global People Experience
Statkraft

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Li Wallin

Head, Employee Life Cycle Services, Global Business Services
Stora Enso

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·       Implementing a robust system for background checks in different countries, aligning with compliance and security standards

·       Explore how automation, ERP systems and RPA tools are utilised to streamline the process of conducting checks for various job profiles and risk levels.

·       The key measures of handling sensitive customer data

·        Key takeaways from the project when hiring high profile job titles

Fausto Brembilla

Senior Vice President, Global Head HR Service Delivery
SAP

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Enhancing HR Operations with AI technologies is a dynamic process, evolving at a fast pace. Understandably, there is increased skepticism around how to practically and responsible apply AI in HR service delivery. In this session, practitioners who have implemented AI in HR operations will share key lessons learned and ideas on the future of AI in HR Services. Attend this session to learn about:

·    How AI technologies can be integrated in HR operations to optimize workflows and augment decision-making

·    Specific examples in which AI-driven tools are used to refine recruitment processes and improve employee engagement

·    Leveraging analytics to gain insights into employee performance 

Phil Gillingham

General Manager, HR Service Delivery
Microsoft

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Craig Foster

Global HR Operations Manager
Microsoft

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You might have been living under a rock if you have yet to hear about Generative AI. A vital topic, but, how important it is for the GBS transformation remains to be unanswered. We have assembled a panel of pioneers to share their thoughts and insights:

·       What are the potential use cases for Generative Ai in the GBS space?

·       Exploring various generative AI tools to align with potential functional areas and objectives

·       Integrating generative AI tools with existing technology systems

Frederic Peeters

VP Group Finance & GBS
Bekaert

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Maureen Tan

Director of Digital Transformation
NTT Ltd.

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Cristina Duta

Director of Intelligent Automation, Global Business Services
AECOM

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Organizations are embracing digital technologies to drive new avenues of value creation and market differentiation. With technologies like Generative Al gaining mainstream traction, there is a lot of interest in their applicability and co-pilots to unravel new business insights and outcomes.

Join this session to explore this topic with the industry experts:

·       How are digital technologies shaping the world of finance and driving operational excellence.

·       Orchestration of technologies like automation, process mining, AI and Gen AI for exponential results.

·       Driving advanced analytics and reporting to facilitate real-time data-driven decision-making.

·       Is Generative AI capturing the truth? What to be mindful of? Key challenges to look out for.

·       Cracking the culture code for successful transformations. 

Sponsored by: Tata Consultancy Services

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Amy Rodrigues

Vice President Finance, Finance Shared Services & Finance Transformation
The Boeing Company

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There is a lot of hype around Generative AI, but many of us are still on the hunt for practical examples of its applications within business services. During this session, we invite those that have applied Generative AI in their shared services and GBS to give us the highlights of the successes and lesson’s learned.

·       What do the the business cases look like for Generative Ai and how can you build them up in your organisation?

·       Who should own Generative AI projects within the organisation?

·       Sharing the real-life examples of Generative AI applications

Sameer Jalundhwala

SVP, GBS Operations & Outsourcing
NTT

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Maureen Tan

Director of Digital Transformation
NTT Ltd.

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Swiss Re has been leveraging AI technologies for the past six years and is now pioneering into the Gen AI space. They are at a very interesting point of realising that there’s a huge value to be had from Generative AI yet conversations are around the ROI. This session will share the lessons they have learned throughout the journey and discussing the exciting future Generative AI with the consideration of business ROI.

• Examining how technology and AI is revolutionising customer services and disrupting channels
• Sharing the Swiss Re AI journey and the pioneering results of Gen AI applications
• Assessing business cases for business impact

Julien Chatagny

Head Customer Service, GBS
Swiss Re

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These roundtable topics are set up at a peer-group level to explore ideas and applications for Generative AI in key GBS and shared services functions.

·       Roundtable 1: Finance

·       Roundtable 2: HR

·       Roundtable 3: Customer Operations