Welcome to a fresh season of SSO Next! This season, we're privileged to engage with GBS C-Suite executives and global leaders, delving into topics close to their hearts. Kicking off this series is none other than Eckard Eberle, CEO of Siemens Global Business Services. Renowned for their innovative approach, Siemens stands as a beacon of excellence in the realm of GBS, consistently pushing the boundaries of digitalisation. Notably, Siemens has embraced Generative AI extensively within their GBS operations, positioning themselves as pioneers in this field.

In this inaugural episode, Eberle graciously shares insights into Siemens' successful integration of Generative AI in their customer service and employee experience initiatives. Offering invaluable advice and visionary perspectives, Eberle sheds light on Siemens' journey and provides guidance for those eager to embark on similar ventures.