After decades of focusing on processes and technologies, Global Business Services (GBS) organisations are shifting focus to their people and purpose, as all companies are fighting for great talent in almost all locations. Ahead of the Shared Services & Outsourcing Week Europe 2023, we spoke exclusively to Maria Saggese, Global and EMEIA GBS Lead Partner, EY, about how businesses can help define their purpose through work and the outcomes when they do, why companies need to make diversity, equity, and inclusion (DE&I) a priority in their GBS and best practices to rethink or reframe service delivery models. 

Read more and discover: 

• How businesses can define their purpose through work and the outcomes of this 
• How companies are integrating and prioritising DE&I in their GBS agendas 
• Best practices to rethink and reframe service delivery models 
• The roadmap for the future of GBS 

Download the full interview here! >>>