08 - 11 September, 2020 | Estoril Congress Center, Estoril, Portugal
Bjorn Bergabo, Chief Operating Officer at General Electric
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Bjorn Bergabo


Chief Operating Officer
General Electric

Check out the incredible speaker line-up to see who will be joining Bjorn .

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Main Conference Day 3 & Masterclasses

Wednesday, May 13th, 2020


2:00 PM Transitioning towards a Shared Services Eco-system: Featuring the GE Global Operations Case study

As shared services continue to grow and mature, many companies are operating with a hybrid model with both captive and outsourced teams. It is critical to develop an shared services eco-system to strive for process and service excellence, manage the intricate stakeholder and customer relationships, meanwhile embracing digital and technological innovations for the next level performance. This masterclass will dive deep into the strategies, tactics, challenges and key steps that GE Global Operations has taken in the past 12 months to transition themselves from a captive to such an Eco-system. Join this masterclass and get all your questions answered as Bjorn taking you through their journey:
·         Case study: Transitioning from a captive 11,000 person organization to a shared services Eco-system
·         Delivering process innovation and service excellence through a central shared services team, 3rd party providers and business specific teams
·         What have been the key lessons learned?