NOT JUST A CONFERENCE. A COMMUNITY

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Claudia Petrocchi

Vice President of Employee Experience and Services CSL

SSOWOMEN Leadership Day & Excellence Labs: May 18th, 2026

2:00 PM CASE STUDY - BEYOND SERVICE DELIVERY: THE EXPANDING ROLE OF HR SHARED SERVICES IN ENTERPRISE TRANSFORMATION

Enterprise-wide transformations have become the norm, demanding new levels of agility from HR. Leaders must balance efficiency with employee expectations and requirements through times of change. Traditional HR Shared Services models, centred on cost and process, are no longer sufficient.

Explore CSL's ongoing journey to expand the HR function—building capabilities that fuel business transformation and workforce growth, while progressively moving beyond service delivery toward becoming a strategic partner.

• Laying the groundwork for better employee experiences by increasingly putting people, not processes, first

• Progressively elevating HR’s role by positioning HRSS as a growing partner in enterprise change

• Beginning to leverage synergies within the extended shared services environment to imbed an operational excellence mindset and prepare for scalability

Check out the incredible speaker line-up to see who will be joining Claudia.

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