In the digital age, post-pandemic reality and economic headwinds, Global Business Services organizations need to revisit their target operating models to navigate disruptions effectively, drive transformation and digitalization, create end-to-end value, and enable customer-centric process flows across their organization to deliver business outcomes.

The future of GBS lies in its ability to help organizations seamlessly orchestrate an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – to drive sustainable business outcomes, enhanced value, and continuous innovation. This, in turn, enables organizations to transition to – what we call – the Connected Enterprise. By embracing intelligence and digitization, GBS ensures relevance, elevates its strategic positioning and success in an ever-evolving landscape.

Join key GBS leaders and Dorota Góral-Abram from Capgemini for this session where our panel members will exchange insights and share their own experiences, guiding your future strategic pivots towards implementing intelligent GBS.

The session explores the transformative potential of a GBS organization and its role in shaping business to drive competitive advantage and value through answering questions such as:

·       What is the GBS model of the future?

·       How can GBS support enterprise transformation?

·       What bets must GBS leaders take to become future ready?

The future of Global Business Services is insights-driven, intelligent, and fully digitized.