11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Dr. Frank Schüler, Managing Director Global Service Center at DHL
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Dr. Frank Schüler

Managing Director Global Service Center

Check out the incredible speaker line-up to see who will be joining Frank.

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Agenda Day 2

Tuesday, May 14th, 2019

2:25 PM Moving In-House - High Quality Service in a High-Growth Operation

Following the decision to move their finance operations in-house, DHL’s Business Services Operations grew by 70% in 2018, and is now 4,000 people strong. In this session, hear about just some of the successful elements of this shift, to in-house delivery. Learn how their transformation incorporates people and automation, including building up a Virtual Delivery Centre which successfully compliments their Human Delivery Centre, and after 1 year has 240 virtual employees. Discover how they are moving up the value chain at a rapid rate, whilst putting governance in place to monitor this rapid expansion, and how they have stepped up service delivery and grown in areas such as logistics and operations.