You might have been living under a rock if you have yet to hear about Generative AI. A vital topic, but, how important it is for the GBS transformation remains to be unanswered. We have assembled a panel of pioneers to share their thoughts and insights:

·       What are the potential use cases for Generative Ai in the GBS space?

·       Exploring various generative AI tools to align with potential functional areas and objectives

·       Integrating generative AI tools with existing technology systems

As process mining is adopted by more GBS organisations, significant improvements have been made to the technology. This means that not only is it easier to implement, but the application possibilities have exploded. In this session we discuss:

·       How has process mining evolved?

·       Process mining in the age of Chat GPT, AI and machine learning

·       New applications for process mining: what processes are getting the best results

·       What’s next? The future for process mining and intelligence