The demand for high-quality stakeholder experience and strategic alignment makes it imperative for GBS organisations to rethink how they connect and engage with their stakeholders and customers. This session will be focusing on the how, highlighting different structures and approaches taken by industry pioneers. 

·       Rethinking and redesigning an effective stakeholder engagement model: what are the different approaches? 

·       Identifying the moments that matters for stakeholder engagement

·       Going beyond the single point contact: how are you structuring the network for stakeholder management?

·       Building a stakeholder management network

·       Leverage the service management platform to drive customer centricity

·       How are we measuring the success of stakeholder management? 

More than ever, enterprises are pressured to deliver margin through cost reduction. It's no time for orthodoxy when reviewing our shared services operating models. This session will shed a light on how companies are successfully leveraging the landlord model to build trust, reap cost benefits and better utilise the facilities and infrastructure that have already been in place.

·       Setting the scene: explaining what a landlord model is and it can add value to the business

·       Why should you consider the landlord model?

·       What functions are ripe to be incorporated into the landlord model?

·       What are the successes and challenges when operating with the landlord model?