Swiss Re has been leveraging AI technologies for the past six years and is now pioneering into the Gen AI space. They are at a very interesting point of realising that there’s a huge value to be had from Generative AI yet conversations are around the ROI. This session will share the lessons they have learned throughout the journey and discussing the exciting future Generative AI with the consideration of business ROI.

• Examining how technology and AI is revolutionising customer services and disrupting channels
• Sharing the Swiss Re AI journey and the pioneering results of Gen AI applications
• Assessing business cases for business impact