In the fast-evolving world of GBS, women often encounter gaps in promotion, visibility, power, networking, and influence. This panel discussion will address these challenges head-on and provide practical strategies to help you take control of your career trajectory.

Join us as we uncover the barriers that limit advancement and share actionable insights to raise your profile, expand your network, and communicate with authority.

In this session, you will learn to:

• Enhance Visibility: Showcase your achievements so your contributions are recognized and valued

• Build Powerful Networks: Create connections that open doors for collaboration and growth

• Influence with Confidence: Speak like a leader—communicating with clarity, authority, and impact

• Lead with Presence: Learn how to show up with confidence and authenticity, making your leadership presence natural and impactful

Leave inspired and ready to champion yourself—and give back to those who supported you, creating a cycle of empowerment and mutual growth.

Service catalogue and portfolios are vital for GBS organisations, enabling them to communicate effectively with customers using a consistent taxonomy and language. This customer-centric approach enhances the perceived value of GBS offerings and improves customer experience. However, many GBS organizations face challenges due to poorly defined and inconsistently structured service catalogues that prioritize internal terminology over customer understanding. Whilst some GBS invest in creating these resources, they often neglect ongoing maintenance.

• The necessity of a well-defined service catalogue - serving as GBS's customer-facing "menu" - and a strategic service portfolio for effective service management

• Explore strategies for developing these resources and transitioning from reactive to proactive service delivery.

• By leveraging AI, GBS can better anticipate business needs, drive innovation and facilitate growth. Join us to discover how to create a more dynamic and responsive GBS