By 2030, it’s expected that half of today’s entry-level corporate roles could disappear as Agentic AI reshapes the workforce. For shared services and GBS organisations, it’s not just about keeping pace with fast-moving technology; it’s about enabling employees to be agile, adaptive, and ready for the future. Success will depend on embedding continuous learning and reskilling strategies that enable teams to adapt, evolve, and deliver higher-value services in an AI-driven world.

· Design continuous learning pathways that prepare teams to shift into higher-value roles as automation scales

· Harness AI-enabled learning platforms to deliver personalized, fast, and scalable training across global operations

· Engage employees early in the transformation journey to drive adoption, reduce resistance, and build confidence

· Use workforce skills data to guide redeployment, hiring, and career development decisions across shared service

Organisations must transition to skills-based frameworks to remain agile, equitable, and competitive. This panel discussion explores the key challenges in moving from job-based to skills-based talent strategies—navigating automation, workforce redeployment, and capability building. Learn how to implement a scalable approach that redefines roles, unlocks workforce potential, and enables continuous learning in your shared services and GBS setup. 

• Adapt to workforce changes by shifting from experience-based models to dynamic, skills-driven structures 
• Enhance agility by designing talent strategies that align skills with evolving business needs 
• Maximise workforce potential by redeploying employees impacted by automation into higher-value roles