11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Head of Strategy and Operations, Global Business Services
Agenda Day 1
Monday, May 13th, 2019
In this session, hear how Swiss Re has managed a large-scale re-evaluation of their Business Solutions Organisation, which has ultimately led to them handing managed services back into the business. Learn how this shift has led to the business solutions division (a team of c.2,300 people, spread globally) sitting in more of a “consultancy-type” role within the organisation.
Discover how the company is utilising robotics and prioritising talent management, whilst simultaneously transforming customer satisfaction and getting the infrastructure in place for long-term, sustainable growth.