There is tremendous pressure for GBS organisations to transform their strategy to innovate and develop the workforce of the future. Simona will share Michelin’s award-winning story into this topic, highlighting the key performance metrics, methods and best practices:

·       How the Michelin GBS drive business value and enhanced shared services maturity level, acting on 3 dimensions: Run, Improve & Transform

·       How did we achieve an 88% employee engagement rate and 87% partner positive feedback?

·       How people contribute beyond their core jobs, connect with colleagues, develop themselves and build a positive workplace culture?  

·       Developing skills and capabilities for the workforce of the future leveraging innovative approaches such as citizen developer programmes