Some of us are at the earliest stages of our GBS journeys. In addition to setting up delivery and operating model, understanding where to focus to developing a digital business service from the get-go is critical for long-term success. Gain important insights on the essential elements for success, and common pitfalls to avoid.

·       What do digital business services look like and what are the key areas to get started?

·       Standardise, optimise & integrate: identifying and overcoming potential roadblocks for different maturity levels

·       Understanding the capability gap and exploring best paths for achieving integrated and digital GBS