Traditional Shared Service Centers (SSCs) were primarily focused on cost reduction and efficiency through process standardization and consolidation. Today, SSCs are embracing AI-powered automation technology and driving innovation to become strategic partners for their organizations. 

This workshop explores the critical question of whether tech or process should take precedence in this transformation. We will delve into case studies and best practices to uncover the winning strategies for evolving SSCs into innovation hubs. Plus, Rossum will bring one of its SSC customers to share best practices and the impact of implementing AI-powered transactional document automation.

• Key trends in SSC operations: insourcing and developing internal tech competencies to improve processes, tech being used to expand the scope of existing processes (AP, compliance, payroll, purchasing, IT, etc.), and bringing tech and process as close as possible to ensure long-term improvements 
• How SSCs can take a risk-averse and calculated approach towards embracing tech that drives innovation, unlocks opportunities (AML, KYC, Fraud, etc.), and maximizes efficiency.
• How accurate and powerful AI can act as a springboard to accelerate the evolution of SSCs
• How will SSCs of the future will look like, and what role will they play