NOT JUST A CONFERENCE. A COMMUNITY.

10 - 13 May 2027 | Estoril Congress Center, Estoril, Portugal

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The Moments That Defined SSOW Europe 2026

Relive the moments that defined SSOW Europe 2026. In Lisbon, the global GBS and shared services community came together to challenge value from the outside-in and reimagine the role of GBS in the agentic age. From bold ideas and practical insights to meaningful connections and shared celebration, SSOW Europe proved once again that it is not just a conference, but a community shaping the future of GBS.

Thank you to everyone who made the week so impactful. We look forward to welcoming you back next year!

SSOW Europe In Numbers

900+

Attendees

130+

Speakers

50+

Expert Speakers Who Led The SSOW 2026 Stage

Jackie Crockford

VP, Global Business Services

AstraZenca

Hannele Palje-Rossi

Senior Vice President, Head of Global Business Services

Stora Enso

Lene Hylling Axelson

SVP Global Solutions

Novo Nordisk

Majella Mungovan

VP Global Financial Operations

Meta

Edvinas Katilius

Vice President Global Business Solutions

Philip Morris International

Bill Jolly

SVP, Global Business Services

Bayer Global

Stefan Duss

Executive Vice President, Bosch Global Business Services

Robert Bosch GmbH

Frank Scheidemantel

Executive Vice President, Global Business Services

Bosch

Rob Pretty

Global Process Owner - Hire to Retire

Kimberly-Clark

Carol Roncagliolo

Head of Global Shared Services

SPECTRIX

Amith Kumar

Associate Director – People Services

Tesco Business Solutions

Alexander Erfe Gasmena

Senior Director, Global Human Resource Services

Equinix

Loek Hageman

Head of Capability & People Strategy (Capability Expert Development)

Bayer

Rich Gosling

Vice-President Weir Business Services

The Weir Group Plc

Jacqueline McGirr

VP Global Change and Employee Experience Global Business Services

Kerry

Salvo Russo

Head of Strategy, GBS

AstraZeneca

Nick Prangnell

SVP, Global Business Services

Smith & Nephew

Manoj Kalra

Global Head of Convatec Business Services

Convatec Ltd

Michael Van Der Ploeg

Vice President Global Business Services and Corporate Controller

Amway

Vanessa Rechter

Vice President, Global Business Services

Copeland

Phil Priest

Senior Vice President, Global Business Services

Rolls-Royce

Fausto Grelli

Head of Enterprise Service Management

McDonald’s

Jarek Wojnarowski

VP, Global Business Services

Pandora

Maria Saggese

GBS Solution Lead Partner Global & Europe West

Alexandre Pinheiro

Vice President - Head of WBS

Webasto Group

Sebastian Schweitzer

Head of GBS Process Transformation

Fresenius Kabi

Steve Rudderham

SVP - GBS Leader

Ecolab

Laurent Arnaudo

SVP Global Business Services

Sodexo

Anil Yadav

Head of Global Business Services

ManpowerGroup

Serge De Vos

Global Head of Business Services

Kraft Heinz

Stephan Bily

President & Chief Executive Officer

Lexmark

Michael van der Steen

Vice President Cencora Business Services

Cencora

Mark Boakes

Client Advisory and Strategy Consultant

Thomson Reuters

Pawel Kalinowski

Head of GBS Strategy and Service Management

Organon USA, Inc

Jennifer Chard

Chief Executive Officer, Defence Business Services & SRO for Corporate Services

Ministry of Defence

Kamila Grembowicz

Head of Global Business Solutions

Astellas Pharma

Jan Nikus

Head of KONE Business Services

KONE

Tony Saldanha

President

Inixia

Sarunas Suipis

MD & EVP

Citco Fund Services Lithuania

Tim Palmer

Head Business Transformation and Customer Experience

Insulet Corporation

VIEW 2026 SPEAKERS

SSOW continues to set the pace for our industry, bringing unmatched energy, insight and connection. It’s where the brightest minds in GBS come together to challenge, inspire and lead what’s next.

NIQ

Enablement Leader, Global Finance Operations

The event genuinely brings together top executives and leaders from the global GBS and shared services sector. This year’s event was refreshing, disruptive and forward-looking, with an excellent agenda and speakers.

Danone Business Services

Managing Director, Global MDM Stewardship and Operations

It was a focused learning experience, offering insights from peers, industry leaders and companies at different stages of growth and maturity. The practical use cases and seamless organisation provided valuable takeaways and a genuinely excellent customer experience.

Senior Manager, GBS Consulting

Novo Nordisk

This was my first time at SSOW Europe, and the thought-provoking conversations made me a more informed leader. The event creates a valuable community where we can collaborate and make our industry better every day.

Tesco Business Solutions

Director, Tesco Business Solutions – Central Europe

SSOW Europe provided a highly valuable platform to exchange perspectives with leading GBS and shared services organisations. The practical insights offered actionable ideas to accelerate our transformation journey and position GBS as a strategic driver of business outcomes.

GBS Director

Nidec

An excellent event with superb speakers covering a wide-ranging scope of GBS services.

BAE Systems

Head of Order to Cash and Record to Report

This conference has become—and will remain—an important reference point for our industry’s evolution.

Société Générale Global Solution Centre

Chief of Staff to the CEO

The Key Themes That Shaped SSOW Europe 2026

Value

Moving beyond cost efficiency to unlock tangible business value in process excellence, insights, innovation and growth enablement

Services

Refining service categories, expanding scope and modernising service excellence as a cornerstone of GBS strategy

Capability

Building competitive advantages in Continuous Improvement, Change & Project Management, Automation and Agentic AI

Experience

Reimagining the customer, stakeholder and employee experience to elevate GBS to the next level

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Signature SSOW Moments

SSON European Impact Awards

The SSON Impact Awards once again celebrated the achievements of the shared services and GBS community, recognising the teams and leaders driving excellence across the industry. The evening combined a luxury dinner with an inspiring awards ceremony that honoured innovation, transformation and outstanding results.

SSOWomen in Leadership Day

SSOWomen Leadership Day brought together inspiring women from across shared services and GBS for a day of meaningful discussion, interactive sessions and leadership development. The programme celebrated women’s voices while equipping attendees with fresh perspectives and practical insights to drive impact within their organisations.

The Partner First Day

Returning for its second year, the SSON Partner First Day reinforced our commitment to connecting the entire ecosystem. The programme supported supplier partners in building more holistic approaches to operating models, transformation and AI enablement, while creating valuable opportunities for collaboration and discussion.

Unparalleled Networking

SSOW Europe 2026 created multiple opportunities for attendees to connect in memorable settings throughout the week. From private dinners and organised drinks receptions to informal networking across the event, participants built meaningful relationships with peers from across the shared services and GBS community.

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SSOWomen Leadership Day

See what makes SSOWomen Leadership Day more than just another conference session. Hear directly from women across the shared services and GBS community as they share the connections, conversations and experiences that make the day so valuable. Watch the showreel to get a feel for the energy, support and sense of community at the heart of SSOWomen.

LEARN MORE ABOUT SSOWOMEN

2027 Partners & Exhibitors

Interested In Partnering With Us?

As Europe's no.1 SSC & GBS event, Shared Services & Outsourcing Week Europe attracts over 950 influential leaders for four days of strategic discussions, showcases, and networking. Connect directly with senior decision-makers with specific challenges and projects, looking to explore innovative technologies, ideas, and platforms to drive transformation and sustainable growth.

VIEW OPPORTUNITIES ENQUIRE NOW

Contact The SSOW Team

Europe's No.1 Shared Services & GBS event is back in May 2027! The 27th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 10-13 May 2027.
To secure a spot, book online now. And, for any assistance, please contact us below.

Enquire as a Delegate

Harry Green

Head of Delegate Sales

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Enquire as a Sponsor

Sean McVeigh

Partnership Director