Ben Caunt

Global Head of Workplace Operations & Experience ThoughtWorks

Main Day Two - Wednesday, February 25, 2026

9:05 AM Building a Workplace Function and Real Estate Portfolio to Drive Strategic Business Outcomes

Workplace and Real Estate functions are often viewed through a purely cost-centric lens but in the world we live in, it needs to be positioned to be more than that and be recognized as part of delivering a business strategy. This session is designed to take you on the journey of building a tech enabled workplace function that leverages both quantitative data, analytics and frameworks and qualitative storytelling to reposition the role of workplace as an enabler of strategic business delivery.

This discussion will explore topics such as leveraging analytics and measures, deploying AI, digital tools and platforms as well as how to navigating ambiguity and uncertainty to build the narrative and storytelling that was deployed to take a disparate portfolio and employees into a singular function positioned to add value to the business and its future direction - seeing stronger employee communities, deeper relationships with partners and getting closer to clients.

Key Action Points:

Hear about the process of building a new workplace function from a blank sheet of paper optimising it for different stages of transformation and positioning it as a strategic enabler focussed on value

Learn about how embracing AI technology and platforms can help with both qualitative and quantitative storytelling

See how we reframed space and event design as a strategic business engine supporting employee engagement, brand identity, sustainability priorities, and high-value client and partner interactions.

Listed to our approaches to data, analytics and frameworks that define vision, purpose and value and help with decision making and engagement with executives and stakeholders across both a global portfolio and local site.

Check out the incredible speaker line-up to see who will be joining Ben.

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