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James Duenas

Head of Global Workspaces and Facilities Intermountain Health

Main Day One - Tuesday, August 11, 2026

9:30 AM Tracking The Workplace Metrics That Actually Matter

Traditional utilization metrics no longer explain how space performs in flexible, experience-driven work models. As expectations shift, organizations must adopt new ways to evaluate effectiveness that capture behavior, sentiment, and outcomes rather than presence alone. This session explores how emerging metrics are reshaping workplace decision-making, enabling leaders to move beyond lagging indicators and toward insights that support smarter investments, better alignment, and continuous improvement.

Key Takeaways:

Learn which emerging metrics reveal performance, engagement, and alignment beyond utilization

Discover how to balance qualitative insight with quantitative data to guide workplace decisions

Explore how to operationalize new metrics without creating reporting fatigue or complexity

Check out the incredible speaker line-up to see who will be joining James.

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