by Rakesh Sangani, SSON Editor at large   Whilst most analysts release predictions at the start of the calendar year, we have entered a cycle in line with the fiscal year. So it is

Barbara Hodge Amsterdam is buzzing – at least the RAI Conference Centre is. That’s where we are this week – and with us, hundreds of delegates

Can anyone help connect me with Director and Senior Consultants with Public Sector SSO experience. Prefer global SSO experiences. Thank you!

Looking for some stats on attrition rates among Indian BPO providers. If anyone can share some metrics on overall industry attrition rates or for F&A specifically (or both), that would be great. Thanks.

We ask Josephine Gazzola, Manager, HR Services & Support at CSL Limited, the global biopharmaceutical company, what she could have done differently – had she had access to SSOPRO training…

Maria Necita B. Geronimo, for one. She is Country General Manager of Deltek Systems (Philippines) and – having built three SSCs from the ground up – she is rounding out her considerable experience through the SSOPro course.

After graduating from SSON’s SSOPro course, Jennifer Palmer, Director Program Delivery at ServiceFirst, Sydney, Australia saves A$400,000 on procurement improvements...

With shared services morphing into more of an “expertise” consultancy and delivery center in many companies, greater expectations are placed on the skill set of team members. Barbara Hodge discusses the value of SSON’s SSOPro course with Wendy’s Richard Caldwell – a recent graduate...

If you were regretting selling your tech stocks back in the day when Dell traded at just under 4 dollars and Apple at 57 dollars [editor’s note: my personal regret!] – you are not alone. Bob Wills shares this – and more!

Global Business Services: Trends in Measurement and Performance Improvement

Global Business Services Trends in Measurement and Performance Improvement Enterprises are accelerating the pace at which they are adopting global business services model (GBS), but most of these organizations are still in the incipient stages of GBS maturity. Taking

Vertical Industry Strategies in Shared Services and Outsourcing(2)

Vertical Industry Strategies in Shared Services and Outsourcing   SSON and Everest Group are delighted to share with you the results of the first ever “Vertical Industry Strategies in Shared Services and Outsourcing Survey.” Conducted earlier this year and

Capture the Enterprise – How “Capture” Can Transform the Mailroom

Most organizations have business processes for accounting, human resources, purchasing, contract management and customer service. There are also industry-specific processes, such as insurance claims processing, mortgage processing, electronic health records management, new bank account opening, and case management for government.

Inside “tomorrow’s HR SSC” today(2)
New developments in technology, workplace design, and compensation emphasize collaboration, virtual teams, and rewards based on outputs, not inputs. How are SSC characteristics changing?

Stop the value leakage

A complex array of sourced services and service providers can make for added challenges in ensuring quality, reducing costs, and otherwise delivering the promised returns of the original shared services and outsourcing business cases. Learn how managed governance services can help.

Global Business Services Innovation - optimizing the business model for competitiveness

Too few companies are innovating their Global Business Services platform to improve their competitive positioning. The KPMG Shared Services and Outsourcing Institute shares some research on global services delivery efforts.