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LATEST CONTENT

Learn how top multinationals are managing business-to-government compliance: Best practices from Latin America  

Latin America is leading the world in terms of automation and tax collection. Learn how to optimize taxation through AP and e-invoicing... Learn more »
March 16,2016

All the News that's Important for YOU  

ABB in India, RPA in BPOs, Wipro expands Healthcare solutions...... Learn more »
February 12,2016 by Barbara Hodge 

SSON's 2016 Global Interactive Analytics Workbook [Data Insights from Annual Survey]  

Our 2016 survey workbook is just out – and it's the number one item on our website this week (new interactive format allows you to customize... Learn more »
February 12,2016 by Barbara Hodge 

Setting the Stage for Customer Service  

Your attitude is the most fundamental of all your service tools... Learn more »
February 11,2016 by Lew Bader 

UPCOMING EVENTS

UPCOMING WEBINARS

  • Learn how top multinationals are managing business-to-government compliance: Best practices from Latin America Register now »
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  • Global Benchmark Review: Key Insight from Fortune 500 AP, P2P and Shared Services Watch now »
  • Harnessing Financial Data for Business Intelligence: Aligning Strategies, Technology and Users Watch now »
  • Tips on how to Boost Efficiency in the Accounts Payable Process Watch now »
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FEATURED ARTICLES

All the News that's Important for YOU  

ABB in India, RPA in BPOs, Wipro expands Healthcare solutions... Learn more »
February 12,2016 by Barbara Hodge 

SSON's 2016 Global Interactive Analytics Workbook [Data Insights from Annual Survey]  

Our 2016 survey workbook is just out – and it's the number one item on our website this week (new interactive format allows you to customize your view) Learn more »
February 12,2016 by Barbara Hodge 

Setting the Stage for Customer Service  

Your attitude is the most fundamental of all your service tools Learn more »
February 11,2016 by Lew Bader 

6 Predictions Around Service Delivery Automation  

A new market segment is emerging for Service Delivery Automation – and it's one that traditionally eschewed outsourcing. What to expect as SDA gains momentum... Learn more »
February 10,2016 by SSON Industry Reports 
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FEATURED VIDEOS AND PODCASTS

How to Design a User-friendly Employee Portal  

If you are looking for tips on designing an employee portal that employees will want to use, hear... Learn more »
November 10,2015

Next Lever for HR: RPA  

RPA offers a real incentive to go after that low hanging fruit, says Siemens' HR SSO leader,... Learn more »
October 06,2015

Expanding Upstream and Downstream – Partnership Trumps Being a Provider  

"It's our ambition to lose all our best people internally" explains Mike Stops, who... Learn more »
September 29,2015

Internal Communications Needs to Explode Preconceptions & Myths  

With so many pre-conceived ideas around shared services, communicating the true value proposition... Learn more »
September 25,2015

Re-thinking Outsourcing (or: Re-insourcing)  

In 2007, outsourcing was the right decision. Seven years later, it was time to bring services back... Learn more »
September 17,2015

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Jesus (Chuy) Michel Ms Lauren Kelleher Michael Brandi Sonal Maheshwari Interview with Al Tayer Group's Ehsan Shammasi Interview with PepsiCo's Tony Breen SSON Interview:  Piotr Andryszak Joanie Walker and Michael LaMonaca Anthony Dupree Liu Xiao
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