I declare this year “The Year of the Shared Services Center.” There’s a phenomenon going on that the sourcing numerologists are just starting to surface—a trend towards pursuing shared services as a first sourcing step, as opposed to diving

“Acme Outsourcing Provider…we’re no worse than anyone else!”

Can anyone help connect me with Director and Senior Consultants with Public Sector SSO experience. Prefer global SSO experiences. Thank you!

Looking for some stats on attrition rates among Indian BPO providers. If anyone can share some metrics on overall industry attrition rates or for F&A specifically (or both), that would be great. Thanks.

We ask Josephine Gazzola, Manager, HR Services & Support at CSL Limited, the global biopharmaceutical company, what she could have done differently – had she had access to SSOPRO training…

Maria Necita B. Geronimo, for one. She is Country General Manager of Deltek Systems (Philippines) and – having built three SSCs from the ground up – she is rounding out her considerable experience through the SSOPro course.

After graduating from SSON’s SSOPro course, Jennifer Palmer, Director Program Delivery at ServiceFirst, Sydney, Australia saves A$400,000 on procurement improvements...

With shared services morphing into more of an “expertise” consultancy and delivery center in many companies, greater expectations are placed on the skill set of team members. Barbara Hodge discusses the value of SSON’s SSOPro course with Wendy’s Richard Caldwell – a recent graduate...

If you were regretting selling your tech stocks back in the day when Dell traded at just under 4 dollars and Apple at 57 dollars [editor’s note: my personal regret!] – you are not alone. Bob Wills shares this – and more!

What can the world's most global news organization teach us about outsourcing choices? With more and more "emerging" countries recognizing that "offshoring strategies" provide an opportunity for them, we're seeing a focus on customer orientation and finance and IT skills in universities, and significant investments in infrastructure.

What if you looked at your IT budgets from an entirely new angle, starting with, “Is my IT spending appropriate for my organization”?

How can you make self-service more employee-centric? What makes a knowledgebase “intelligent”? How do you automate HR Business Process Management?

Our free online series continues:  Scope expansion can take the form of new services, new customer groups, and new geographies. Learn how to plan for expansion, and take notes on how to add scope while balancing the demands of your current shared services operation.

The world is your oyster as far as sourcing decisions go – but you want to make your decisions on the basis of hard facts in terms of quality and performance. And that is what impresses Peter Dindial about the Bangladeshi market place...