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Events
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LATEST CONTENT

Is it Time to Shun Vanity Metrics in Shared Services?  

Stop looking at metrics that make you look good – and let's be honest about effective, governance-oriented measures that measure impact, instead!... Learn more »
July 21,2015 by Anirvan Sen 

Atento opens its Operations Command Center for the EMEA region in Madrid  

Madrid becomes EMEA Command Center for customer relationship management services... Learn more »
July 20,2015 by Press Release SSON 

Egypt: Back on the Location Radar [Analyst Report]  

Offering some of the lowest costs for European service delivery, Egypt is also a gateway to the Middle East and Africa... Learn more »
July 17,2015 by sson 

UK Captives – Riding the Nearshoring Wave  

Nearshore activity has increased more than 30% in recent years, particularly in specific verticals.... Learn more »
July 17,2015 by SSON Industry Reports 

UPCOMING EVENTS

UPCOMING WEBINARS

  • How To Deploy Robotic Process Automation At Scale: the New Partnership Between Robots and People Watch now »
  • Coaching for Success: Using Accountability to Improve Team Results Watch now »
  • How Does a Reconciliations Solution Drive Harmonisation? [Case study: Arby's and Sysco] Watch now »
  • Creating a Centre of Excellence for Effective End-to-End Reconciliation – Tips from Wells Fargo Watch now »
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FEATURED ARTICLES

Is it Time to Shun Vanity Metrics in Shared Services?  

Stop looking at metrics that make you look good – and let's be honest about effective, governance-oriented measures that measure impact, instead! Learn more »
July 21,2015 by Anirvan Sen 

UK Captives – Riding the Nearshoring Wave  

Nearshore activity has increased more than 30% in recent years, particularly in specific verticals. Learn more »
July 17,2015 by SSON Industry Reports 

How Crucial are Cloud-enabled Solutions to You? And Are You Ready?  

New research says SaaS is key to performance – but 2 out of 3 of practitioners are not ready. Where do YOU stand? Learn more »
July 15,2015 by Barbara Hodge 

Tough Talking: Two Veterans of the Shared Services Industry Open Up  

Selling the shared services concept at the start – and then, again and again through implementation – has always been a challenge. John and Andrea offer tips Learn more »
July 14,2015 by Andrea Schaffell, Ricoh and John Gregory, Kellogg's 
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FEATURED VIDEOS AND PODCASTS

Why "Lean" Means More in an Enterprise-wide Context  

Lean should extend far across Shared Services to drive real impact, says TD Ameritrade's Chief... Learn more »
July 15,2015

How to Measure What Matters to Customers – and React Real Time  

Volvo's HR team runs daily 5 minute team briefs to review yesterday's data – and thereby... Learn more »
July 09,2015

The Paradox of SLA’s in Trusted Relationships  

Ed Hansen, BPO expert and Partner at McCarter & English, exposes the divergent issues... Learn more »
July 06,2015

How to Determine the Optimal Shared Services Model for your Organization?  

Is GBS the optimal model for your organization? Not necessarily. Find out why...... Learn more »
June 23,2015

Contracting: the First Step in a Change Management Program  

Ed Hansen has seen some mistakes in his career. But the one he says may be the biggest lost... Learn more »
June 25,2014

Recent Contributors

Marsha Friedman Andrea Schaffell, Ricoh and John Gregory, Kellogg's Mr. Michael Mills Renée Robertson Srini Krishna Vijay Rao Eliot Burdett David Desharnais Bryce Tawney Professor Mary Lacity, University of Missouri-St. Louis and visiting Professor LSE, Professor Leslie Wilcox and Andrew Craig, The Outsourcing Unit, The London School of Economics and Political Science Matthew Gundersen Andy Hoy Teresa Rondomanska interview by Richard Pain Graham Russell – WPP Neil Serjeant
Interested in becoming a contributor? To Find out more details, visit our writers guildlines »

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ABOUT SSON

 

The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in support services as it was happening, and realized that a forum was needed through which practitioners could connect with each other on a regional as well as a global basis.

Thus SSON was born. Our staff work from international offices in New York, London, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services, and reflect these to you, our members, to aid your decision-making. Today, we have over 83,000 members around the world, who engage with us on every level, and whom we support in their day-to-day jobs through a variety of online and on-site resources:

Our latest addition, Shared Intelligence, is a unique, practitioner led, online community, to provide one-to-one exchange within a private forum that our members have listed as a top priority. Shared Intelligence is available on a 12-month license to all practitioner attendees to SSON Events. To find out more information, please email Rochelle Hood.

 

SSON’s “Gateway” is a weekly newsletter that is sent to all registered SSON members, highlighting the most interesting and popular new content from ssonetwork.com. As a subscriber, you will not ever miss a relevant article or interview. Register now.

 

Note: If you are interested in finding out more about sponsorship and engaging with SSON's members, please email enquire@ssonetwork.com.


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