Today on the Shared Services & Outsourcing Network (SSON)
Tuesday, February 09, 2010

Keeping It Real

Rakesh Sangani

Keeping It Real

Rakesh will be keeping a close eye on the sourcing and services delivery space - decoding the hype surrounding the latest news, trends, deals and movements - delivering you a no-nonsense commentary of what the headlines really mean...
Genpact awarded 10 year F&A BPO contract with Walgreen  

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Public Sector Outsourcing After the Recession

As the public sector continue to cut costs – we look at how the crisis and downturn have affected a controversial space

Top Ten Tips for Recruiting During the Recovery

The recovery is underway, and so come new job opportunities. Our experts advise on how to attract and retain the best talent

The Future Agendas of a Few Great Shared Services Leaders

A distinguished panel reveal their plans in terms of offshoring, people resources, customer service and structure.

5 Outsourcing Levers to Weather the Recession

Tim Cummins, CEO & Executive Director for the IACCM delivers 5 'Quick Wins' in outsourcing to beat the recession

The Year in Review: 2009 in Shared Services & Outsourcing

That was the year that was - and boy, was it ever...SSON reached out to network members, asking for their thoughts on what characterized 2009 in shared services and outsourcing

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G8 APAC: Global Sourcing Think Tank

SSON’s global G8 series was launched in 2009 with the first of 4 regional panels held at the Shared Services & Outsourcing Week APAC

Award-Winner's Interview: Colin Sampson, SAP

The Thought-Leader of the Year 2009 for Asia on changing landscapes, quick wins - and why it's all about balance...

Q & A: John Neilson, Managing Director, NHS SBS

SSON speaks to John Neilson Managing Director, NHS SBS

Dr. Daniel Spindler, Director, Siemens Healthcare Diagnostics Services

As part of the Shared Services Optimization Series, we speak to the man behind Siemens' F&A  Shared Service Center

Trends & Challenges in European Order -to-Cash

SSON speaks to Paul Byrne, President of the Trintech Group about current challenges and trends in the order-to-cash space in Europe.

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Roundtable: Talent Management in Shared Services

Shared Services Summit, September 2008, Las Vegas

Peace of mind through Global Payroll Compliance

Improved technology, increased familiarity with the shared service center concept and the rise of global outsourcing providers have all combined to ease the way to a compliance-friendly payroll model.

Roundtable Debate: Globalization

The 11th Annual Shared Services & Outsourcing week in Singapore provided an opportunity to discuss the globalization of services in today’s markets.

Roundtable discussion – Make or Buy?

The following roundtable session took place at the Shared Services Week 2008 event in Orlando and considers the outsourcing vs inhouse debate.

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Dr. Daniel Spindler, Director, Siemens Healthcare Diagnostics Services

As part of the Shared Services Optimization Series, we speak to the man behind Siemens' F&A  Shared Service Center

The Healthcare Dilemma: An insider Perspective

Find out how to respond to the dramatic changes in the US healthcare Administration

7 Procurement Outsourcing Myths, Demystified

Genpact’s insights into 7 common myths can help drive best practices, set correct expectations and bring about increased success in procurement outsourcing initiatives.

Increase process performance with innovative BPO services

While the growth of BPO services in Asia has been impressive, the industry must look at the use of technology to simplify and automate complex business processes instead of relying on low labor arbitrage

Computer Associates outsource local compliance

In this video case study, Carlo Nuvoletta, EMEA Finance Director of Computer Associates, explains how BDO manages local legislative and fiscal compliance in each of CA’s European countries of operation

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Outsourcing the Sustainable Way

What does it mean? What are the benefits? How do you get there? Contract renewals and more flexible landscape mean re-evaluating relationships

When a Centralized Shared Services Model Just Won't Work!

Vebego's Strong Entrepreneurial Culture Offers Resistance, but Wim Lousberg, Director of Shared Services explains how bringing local management into discussions much earlier is only one of the learnings

The Financial Crisis And Global Economic Downturn - Latin America

The final instalment of the 2 part roundtable session which looks at trends in Shared Services and outsourcing in Latin America

The Challenge of International Statutory Regulation Compliance

Understanding the implications of compliance requirements when implementing a global F & A Shared services center

Survival Strategies in a Recession

Greater internal collaboration between departments and business units, and external collaboration with customers and suppliers, are key...

Ask the ExpertQ&A Forum
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Knowledge management experiences in SSC?

Is there current research on "Knowledge Management in Shared Services"? Are there any shared service organisations that have implemented knowledge management? Thank you

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Editor's Choice

2009 ORN Service Provider Survey Report 

Is the global outsourcing industry in for a no-holds-barred competition? This is the first of a three part survey conducted by Duke University Offshoring Research Network, which looks at provider profiles and emerging locations..Read Part I of this survey 

 

 

 

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SSON Bespoke eNewsletter Service

The Shared Services & Outsourcing Network (SSON) has just launched a new opportunity for you to reinforce your thought leadership in front of your customers and clients – without pushing another marketing message to them.

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HR Shared Services Optimisation: Attaining the full potential of HR Shared Services

Much has been said about the role of shared services in the transformation of the HR, with the benefits expected from the transformation proving elusive for many companies.

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The Hackett Group and SSON Service Center Benchmark Study

The Hackett Group and SSON Service Center Benchmark Study     The Hackett Group and SSON are offering a Service Center Benchmark that assists executives in objectively assessing how well their service center(s) are p

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Special offer for SSON members – Everest Market Vista

Monitor the pulse of the offshoring developments. Locations, costs, risks, and more. Click here to learn more.

Q3 highlights: Asia location costs, financial sector crisis, and key captive developments

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Leading Practice Assessment Survey

Leading Practice Assessment Survey SSON and Scott Madden invite you to participate in the Leading Practice Assessment survey. We have also included a brief pdf outlining how this method was used to help NASA design

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Guide to Use of BPO in a Recessionary Environment: New Approaches to Outsourcing Support Functions in 2009

Guide to Use of BPO in a Recessionary Environment: New Approaches to Outsourcing Support Functions in 2009 January 2009, The Shared Services & Outsourcing Network (SSON) announced its strategic alliance with analyst and advisory firm NelsonHall. As part of the new value adding partnership, SSON and

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Online LearningOnline Learning
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Interview

Presentation

Steering your HR function through a Merger / Acquisition
Lloyd Spencer-Witcomb, HR Director Shared Services, Lloyds Banking Group

Webcast

Webinar

OB10 Complimentary Webinar
Xerox has implemented several, cutting edge technologies to create a highly automated accounts payable process in a centralized environment, including workflow and e-Invoicing.

Podcast

Podcast

Measuring Customer Satisfaction
Michael T. Lockard, VP, Finance Shared Services, Wal-Mart

JobsNew Job Listings
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Insight, advice, wit and charm from our regular bloggers

Want to know about global sourcing? Then we'll lend you Anand...

  Whether it's cash management in Casablanca, or payroll in Patagonia, there's one guy who'll have a Harvey Ball polished and ready for you.  Enter Everest Group's rock loving, paint balling enthusiast, Anand Ramesh, who lives and breathes global sourcing

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Events IconUpcoming Events
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4th annual Shared Services & Outsourcing Summit 2010
February 08 - 10, 2010

Shared Services Colombia
February 09 - 11, 2010

The 1st Middle East Procure To Pay (P2P)
February 21 - 24, 2010

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Testimonials

"This is the first time that Intercomp Global Services embarked on this type of collaboration with SSON. But our team has been impressed with the professionalism in the way this service was delivered and all our expectations were exceeded. The webinar we delivered in association with SSON was slick and very well organized delivering more leads than we expected and we didn’t even have to leave the office! Intercomp Global Services is very much looking forward to become a long term partner with SSON"

 


Sheri Sullivan , CEO , Intercomp Global Services