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161 video results
of 16
12/19/2016
SSON Elf
Dear SSON members,Every single one of you are the heart and soul of SSON. In this holidays season, we want to say thank you by sharing some festive cheer.We look forward to sharing more insights and findings with you in 2017!Happy Holidays and a prosperous New Year!The SSON team
11/29/2016
Prudential video
Invaluable tips from the deployment team at Prudential
Tags: Prudential | bots | RPA
10/27/2016
royal mail
Royal Mail's SSO team describes their culture and how it is driving performance
10/06/2015
Next Lever for HR: RPA
RPA offers a real incentive to go after that low hanging fruit, says Siemens' HR SSO leader, Lucy Granger
Tags: HR | Siemens | award
09/29/2015
Expanding Upstream and Downstream – Partnership Trumps Being a Provider
"It's our ambition to lose all our best people internally" explains Mike Stops, who leads NSG's SSO
09/25/2015
Internal Communications Needs to Explode Preconceptions & Myths
With so many pre-conceived ideas around shared services, communicating the true value proposition to customers and stakeholders is key.
09/17/2015
Re-thinking Outsourcing (or: Re-insourcing)
In 2007, outsourcing was the right decision. Seven years later, it was time to bring services back in-house. Find out why
08/09/2015
From Decentralisation to Centralised GBS: Lufthansa, Two Years into the Journey
Overcoming a "culture clash" for the greater good. Read more ...
07/27/2015
The Paradox of SLA’s in Trusted Relationships
Ed Hansen, BPO expert and Partner at McCarter & English, exposes the divergent issues underlying outsourcing agreements – and how to make them... View now
07/15/2015
Why "Lean" Means More in an Enterprise-wide Context
Lean should extend far across Shared Services to drive real impact, says TD Ameritrade's Chief Procurement Officer, Robin Shaman
Tags: CPO | Lean | Procurement
161 video results
of 16