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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1735 article results
of 173
Filippo Passerini P&G
Learn from the best of the best – the SSO industry's favorite poster child
April 10, 2017 by Shane Cragun & Kate Sweetman
shane cragun
This article proposes 3 powerful management strategies for SSO leaders
Social CRM 2
How can you leverage social media across your sphere of influence? As shared services look to bring sales and marketing into scope, or seek new opportunities to connect with customers – understanding social media will be a required skill going forward
March 13, 2017 by Ehsan Shammasi
Ehsan Shammasi
With oil revenue dropping by more than 50%, the pressure to drive cost cutting initiatives and re-visit operating models is leading more organizations to consider Shared Services
March 13, 2017 by Editorial Staff
effective management
Knowledge workers must take responsibility for managing themselves
March 3, 2017 by
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As Shared Service Centres (SSCs) grow into Global Business Service (GBS) Centres, ‘jobs’ are transitioning into ‘careers’. This creates the need for developing structured career paths, and offering training to support the professionalisation of the SSO/GBS sector. In this survey, we aim to examine GBS organisational needs, to gain a better...
February 15, 2017 by SSON Analytics
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Is your organisation looking to implement Robotic Process Automation, Cognitive or Artificial Intelligence solutions? Do you understand who all the software vendors are and the differences between their products? Or do you want to understand the current customer adoption landscape – what pilots and implementations exist and where?The Intelligent...
1735 article results
of 173