Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1726 article results
of 172
February 15, 2017 by SSON Analytics
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Is your organisation looking to implement Robotic Process Automation, Cognitive or Artificial Intelligence solutions? Do you understand who all the software vendors are and the differences between their products? Or do you want to understand the current customer adoption landscape – what pilots and implementations exist and where?The Intelligent...
February 9, 2017 by Pedro Moreira
Pedro Moreira
If you have questions around the future of your shared services job, GBS, skill sets, robotics, outsourcing models, global sourcing and more – don't miss this amazing interview with two of the industry's greats!
February 6, 2017 by Marlene Pham
Marlene Pham
In the face of widespread innovations in technology, automation, and an improved recognition of the value of business intelligence, it's impossible for today’s Finance teams to withstand the onslaught of the change that surrounds them
With Procurement getting so much attention from the efficiency gurus, we know you'd like to get insight on where practitioners are focusing their attention.So we partnered with eProcurement specialists OpusCapita to survey practitioners and find out where they believe the 'big gains' are to be found. Take this brief survey: share...
January 16, 2017 by Philip Woodburn
Philip Woodburn
Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new centre.Barbara...
January 12, 2017 by Barbara Hodge
Barbara Hodge
What is the one key Metric you want to 'move' this year? And how will you do it? We asked our Advisory Board...
January 8, 2017 by Barbara Hodge, Editor
Barbara Hodge, Editor
While it’s true the rigor of robotics removes a lot of process risk, ironically, the more user interface-focused the solution, the greater the exposure to another kind of risk. Make sure you know what's what
Tags: RPA | Security
December 19, 2016 by Barbara Hodge, Editor
Barbara Hodge, Editor
We've had such fun this year – not just in doing Walking Man (#SSOW Europe) and the Mannequin Challenge (#RPA event) but now this incredibly tricky little dance – just to keep you entertained and us connected
Tags: Season | Holidays
December 19, 2016 by Barbara Hodge, Editor
Barbara Hodge, Editor
My picks of the best articles we posted last year
Tags: 2016 | Data | customer
December 16, 2016 by
No matter what your beliefs or traditions, the holidays can be a stressful time of year for many people. But it's also a brilliant opportunity for process improvement.From How to cook a turkey to How to return an unwanted gift, here are 5 processes from our friends at Promapp, to help you get through the holiday season this year. ...
Tags: Promapp | process | design
1726 article results
of 172