Learn from the best of the best – the SSO industry's favorite poster child
This article proposes 3 powerful management strategies for SSO leaders
Which organizations won at the 2017 North American Shared Services and Outsourcing Excellence Awards?
Everything that matters...
insights from SSO Week North America
How can you leverage social media across your sphere of influence? As shared services look to bring sales and marketing into scope, or seek new opportunities to connect with customers – understanding social media will be a required skill going forward
With oil revenue dropping by more than 50%, the pressure to drive cost cutting initiatives and re-visit operating models is leading more organizations to consider Shared Services
Knowledge workers must take responsibility for managing themselves
As Shared Service Centres (SSCs) grow into Global Business Service (GBS) Centres, ‘jobs’ are transitioning into ‘careers’. This creates the need for developing structured career paths, and offering training to support the professionalisation of the SSO/GBS sector. In this survey, we aim to examine GBS organisational needs, to gain a better...
Is your organisation looking to implement Robotic Process Automation, Cognitive or Artificial Intelligence solutions? Do you understand who all the software vendors are and the differences between their products? Or do you want to understand the current customer adoption landscape – what pilots and implementations exist and where?The Intelligent...