Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
Why Haven’t BPO Providers Cracked the GBS Consulting Game?
June 27 by Deborah Kops
View the Agenda for the 2025 Future of Order to Cash Virtual Summit occurring August 19th to 20th. Learn more today!
Continuous Improvement: An Unsung Hero in Talent Retention
June 26 by Stephanie Dentino
View the Agenda for the 2025 Process Mining and Intelligence Virtual Summit occurring October 28th. Learn more today!
Why the Middle East is Becoming a Hub for Shared Services
June 20 by Shared Services & Outsourcing Network
Discover why the Middle East, with rising hubs like Cairo, Egypt and Dubai, is becoming a top destination for Shared Services...
From Specialists to Shape-Shifters: Talent Models in Global Services
June 18 by Edesio Santana
Find out why career agility is redefining talent models in global business environments...
The 5 Invisible Reasons Employees Avoid Using Self-Service Tools
June 11 by Isabella Kosch
Isabella Kosch on why self-service fails: it’s not the tool, it’s trust, culture, and how it feels. Find out how to fix the experience, so people will follow.
Why R2R Automation is Crucial in 2025
June 05 by Beth Brown
A recent session at SSOW Europe highlighted how, with Redwood Software, Schneider Electric has achieved an 80% reduction in manual efforts within R2R.
6 Reasons Human Behavior is the Real ROI of Customer Experience
May 30 by Ana Cavagnoli
Discover why employee engagement is the true foundation of exceptional customer experience with industry expert Ana Cavagnoli
Are traditional techniques like Kaizen and Lean Six Sigma still relevant?
May 29 by Stephanie Dentino
Dive into how Kaizen and Lean Six Sigma evolve to stay relevant in today’s fast, tech-driven business world with industry expert Stephanie Dentino...
5 Hard Truths About BPO Partnerships
May 23 by Beth Brown
Discover the top takeaways from The Outsourcing Customers' Panel at SSOW Europe 2025.
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
5 Checks to Ensure Your IT Infrastructure is Future-Proof
May 06 by Vladimiro Ferreira
Future-proof your business with five essential IT checks that keep your infrastructure agile, secure, and ready for what's next,,,
Understanding Physical AI: The Next Wave of AI
April 30 by Sanjay Basu
Understanding Physical AI as the Next Wave of AI and how it works with digital twins and omniverse.
