SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
How Can Companies Scale Enterprise AI from Pilots to Business Value?
November 10 by AJ Wijesinghe
Learn how to scale enterprise AI from pilots to business value through measurable outcomes, reusable foundations, governance and employee adoption.
The Future Controller: From Financial Steward to Enterprise Value Architect
November 06 by Amisha Kapoor
Discover how the Controller role is evolving from financial steward to Enterprise Value Architect, and what it means for finance leaders and future CFOs.
GBS Workforce Skills for the AI Era: What Matters Most?
November 06 by Beth Brown
Discover the four skills GBS leaders need for the AI era: AI fluency, process expertise, critical questioning and adaptability, from SSOW San Diego.
Transformation Tips For Effective Outsourcing
October 30 by John Nolan
Make outsourcing work with change management tips on stakeholder engagement, communication, and adoption for a resilient operating model.
Organizational Debt: AI's Compound Interest Problem in the Agentic Era
October 29 by Tom Sterling
AI creates organizational debt when adoption outpaces process redesign, reskilling and role clarity, putting productivity, culture and talent at risk.
How Can Business Process Owners Use Agentic AI?
October 29 by Robert J. Yeldell, Jr.
Discover how business process owners can use agentic AI to resolve exceptions, reduce manual work, and measure results while maintaining controls.
From AI Readiness to Human Leadership: Editor’s Reflections from SSOW Autumn 2026
October 27 by Beth Brown
Five lessons from SSOW Autumn 2026 on AI, human leadership and building a more connected, people-centric GBS organization.
What’s Your GBS Decision-Making Style?
October 27 by Deborah Kops
Explore the top 10 decision-making styles of GBS leaders, from autocratic to consultative, and discover which style resonates with you.
Rethinking GBS Success Metrics: What Leaders Are Measuring Now
October 22 by Beth Brown
GBS leaders are moving beyond cost and speed to measure customer experience, AI impact, end-to-end value and strategic enterprise outcomes.
Combining AI and Human Insight to Strengthen Continuous Financial Recovery
October 21 by Rachel Guttenberg
AI and human expertise combine to detect financial leakage, recover value, uncover root causes and drive continuous P2P improvement.
Why Do Transformations Stall Between Strategy and Execution?
October 14 by Ashley Peal
Discover why transformations stall between strategy and execution – and how process ownership, governance and outcome-based measures drive lasting change.
Maintaining Principled Leadership in Politicized Times
October 12 by Eve Michell
Learn how higher education leaders can stay principled in politicized times, protect trust, manage pressure, and lead with integrity and transparency.
