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Articles

Articles are written by experienced practitioners from the shared services and outsourcing industry. These articles include case studies based on real-life situations. For anyone looking for answer to some of the day to day services delivery challenges, SSON's articles repository represents an excellent resource.

1730 article results
of 172
Social CRM 2
How can you leverage social media across your sphere of influence? As shared services look to bring sales and marketing into scope, or seek new opportunities to connect with customers – understanding social media will be a required skill going forward
March 13, 2017 by Ehsan Shammasi
Ehsan Shammasi
With oil revenue dropping by more than 50%, the pressure to drive cost cutting initiatives and re-visit operating models is leading more organizations to consider Shared Services
March 13, 2017 by Editorial Staff
effective management
Knowledge workers must take responsibility for managing themselves
March 3, 2017 by
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As Shared Service Centres (SSCs) grow into Global Business Service (GBS) Centres, ‘jobs’ are transitioning into ‘careers’. This creates the need for developing structured career paths, and offering training to support the professionalisation of the SSO/GBS sector. In this survey, we aim to examine GBS organisational needs, to gain a better...
February 15, 2017 by SSON Analytics
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Is your organisation looking to implement Robotic Process Automation, Cognitive or Artificial Intelligence solutions? Do you understand who all the software vendors are and the differences between their products? Or do you want to understand the current customer adoption landscape – what pilots and implementations exist and where?The Intelligent...
February 9, 2017 by Pedro Moreira
Pedro Moreira
If you have questions around the future of your shared services job, GBS, skill sets, robotics, outsourcing models, global sourcing and more – don't miss this amazing interview with two of the industry's greats!
February 6, 2017 by Marlene Pham
Marlene Pham
In the face of widespread innovations in technology, automation, and an improved recognition of the value of business intelligence, it's impossible for today’s Finance teams to withstand the onslaught of the change that surrounds them
opus
With Procurement getting so much attention from the efficiency gurus, we know you'd like to get insight on where practitioners are focusing their attention.So we partnered with eProcurement specialists OpusCapita to survey practitioners and find out where they believe the 'big gains' are to be found. Take this brief survey: share...
January 16, 2017 by Philip Woodburn
Philip Woodburn
Schneider Electric recently expanded its Finance GBS model by adding a North American Global Business Services center. Philip Woodburn, VP, Finance Global Shared Services and Operations at Schneider Electric, who is based in their Polish centre, took a leading role in identifying and selecting a North American location for this new centre.Barbara...
January 12, 2017 by Barbara Hodge
Barbara Hodge
What is the one key Metric you want to 'move' this year? And how will you do it? We asked our Advisory Board...
1730 article results
of 172