SSON | Articles
The Shared Services and Outsourcing Network (SSON) keeps you up to date with the industry. We are devoted to keeping stakeholders abreast of the latest and most topical shared services information and outsourcing news. Insight from SSON provides relevant, timely and actionable industry insight for global business services professionals. View our latest shared services articles and outsourcing articles below.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
The Record-to-Report Efficiency Mirage
May 12 by Beth Brown
Most R2R teams confuse visibility with automation. Discover where manual work hides and how true orchestration delivers a touchless close.
Career Pathways and Capability Uplift in Shared Services
May 11 by Dr Kym Davis
Strategic guidance on building career pathways, capability uplift, and professional identity in shared services amid AI, automation, and Industry 6.0.
The Evolving Role of BPO in the Agentic Era
May 07 by Beth Brown
At SSOW Orlando 2026, G6 leaders debated whether BPO still fits in the AI age, and how orchestration defines its future in agentic operating models.
Where Control Breaks in Multi-Agent AI Systems – And What Enterprises Must Do
May 06 by Alex Vakulov
Research shows multi-agent AI can resist oversight and shutdown. Learn where enterprise control breaks – and what governance changes are now essential.
The Art of Seeing Ahead: A Story About Forecasting and Foresight in Finance
May 06 by Nishchinth Dewar
Forecasting in finance is about reading early signals, not just numbers. Learn how teams anticipate risks and guide strategy in uncertain markets.
Why Financial Leakage Persists, Even After ERP Upgrades, Automation, and P2P Transformation
May 05 by Rachel Guttenberg
Despite ERP upgrades and P2P automation, financial leakage persists. Learn why it hides, how it forms, and how recovery insights strengthen controls.
GBS Uncovered: What Practitioners are Actually Talking About
April 29 by Beth Brown
GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention.
Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation
April 29 by Deborah Kops
Speed to value in GBS transformation often feels risky to stakeholders used to stability. Learn why enterprises resist acceleration and how to build trust, redu
Employee Engagement as a Strategic Lever in the War for Talent
April 21 by Dr Kym Davis
How shared services leaders can use employee engagement to close capability gaps, retain talent, and improve service performance.
Why Cash Flow Is the King: The Mountain and the Flow
April 20 by Nishchinth Dewar
Discover why cash flow is vital for business success. Understand its role in sustaining growth, resilience, and overall vitality in your venture.
How Can You Build a True Delivery Partnership in BPO?
April 15 by Justin Southwell
Build a true BPO delivery partnership by aligning incentives, building trust, and thinking long term—beyond contracts, SLAs, and cost optimization.
