bots
The High Stakes of Hugs & Handshakes – and How Bots Can Help
April 02 by Mahesh VinayagamThe 'legacy' players in the travel industry are struggling to keep up with customers' trip cancellations. Too many are still relying on the human touch. What could a good bot do?
Global Intelligent Automation Market Report H1 2018: How to Scale Robotics
July 17 by Barbara HodgeHow to Design for Enterprise Scale and Total Program Yield in your Intelligent Automation Program
#dont_blame_the_bots
June 02 by SSON#dont_blame_the_botsFridays are for light relief – right?Interesting article by McKinsey & Company just posted, hard on the heels of a similar critique by #HfS's Phil Fersht (http://bit.ly/2q...
RPA Security: How to Ensure Your Bot Doesn't Go Terminator
December 05 by SSONFor many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the bra...
Prudential Finance Retrenches Some BPO Work With RPA [video]
November 29 by The Shared Services & Outsourcing Network EditorFind out how Prudential Financial recognized RPA as an unmissable opportunity to improve back office processes, retrench work previously outsourced, leverage data analytics, and eliminate mundane work...