Forrester
Evolution of the Enterprise Workforce in the Age of Automation
January 12 by SSON EditorialThe long-standing debate of the human workforce against the digital bot is now over. To remain competitive, organizations not only need to show improvements in their customer-facing capabilities, but...
Improving collaboration – an effective Social Media integration point for businesses
July 24 by Glenn RemorerasAccording to Forrester research, organizations will increase their spending on enterprise social collaboration software at a compound annual growth rate of 61% through 2016. Forrester estimates enterp...