Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Carolina Okrongli

Head of Strategy & Chief of Staff, Nokia Business Services Nokia

Pre-Conference Workshops and Main Day One, Tuesday, 16, September, 2025

4:00 PM Nokia GBS Transformation: Proving Value Through Expansion, Portfolio Innovation, and Customer-Centric Change

Nokia’s Global Business Services organization has undergone a bold transformation—expanding its scope, overhauling its service portfolio, and implementing a new, value-driven charging model. This strategic shift was grounded in one core objective: to deliver measurable impact and earn stakeholder trust across 11 key groups spanning 7–8 global entities.

This session will dive into how Nokia GBS redefined its role as a true business partner by focusing on value realization. Hear not just from the transformation leads, but also directly from GBS customers on how the organization met their needs and delivered meaningful outcomes.

Check out the incredible speaker line-up to see who will be joining Carolina.

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