In the modern HR landscape, shared services are no longer judged solely on transactional efficiency; they're evaluated on their strategic impact. This session delves into the critical role of metrics and analytics in demonstrating the value of HR shared services, focusing on the pivotal measures of employee engagement and self-service efficacy. We'll explore how to establish a robust framework for collecting, analyzing, and interpreting data, enabling HR teams to move beyond reactive service delivery and embrace a proactive, data-driven approach. 

Technology doesn’t transform organizations—people do. In this fireside chat, leaders from Bosch, Zachry Enterprise Solutions, and JP Point Dexter share how they embed adoption into the transformation process from the very beginning. They’ll discuss strategies for involving diverse voices, aligning on clear objectives, and tailoring communications that build trust from the plant floor to the C-suite. Through lessons learned from real-world implementations, the panel will explore how to reduce resistance, boost adoption, and keep employees at the center of change.

You’ll learn how to:

• Engage stakeholders early to build buy-in and prevent scope creep
• Balance process standardization with local business needs
• Communicate ROI while addressing employee concerns about job security
• Manage resistance across generations while valuing legacy expertise