Designing scalable shared services in the region often requires navigating fragmented processes, inconsistent data quality, and highly localized business requirements. This panel brings together leaders who’ve successfully addressed these structural and cultural challenges while building a foundation for long-term, multi-country service delivery. Learn how they balanced early standardization efforts with local flexibility, handled governance in politically diverse environments, and set up models that could grow with business ambition.

Discussion Points:

• Balancing standardization with flexibility across multi-country operating environments
• Designing service scope and governance to manage country-specific regulations and business maturity
• Building executive alignment in matrixed organizations and managing conflicting stakeholder priorities
• Lessons learned in infrastructure readiness, data consolidation, and change management during early design