Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Ajit Kumar Kunji

Vice President, Global Business Services Salesforce

Ajit leads the Global Business Service organization at Salesforce. His remit is to drive strategic digital transformation through the effective implementation of Agent Force, Salesforce tools, and process reengineering, resulting in impactful, sustainable growth. With a career spanning more than two decades, Ajit has cultivated deep expertise in global business services through impactful leadership roles at Salesforce, Walmart, Capgemini, and Infosys. Ajit champions a stakeholder-centric approach, prioritizing experience enhancement and Digital Labor to deliver significant, long-term business value.

Tuesday, March 25, 2025

4:45 PM Reimagine Shared Services with Autonomous Agents

The rapid evolution of artificial intelligence (AI) and autonomous agents is redefining the shared services landscape. Traditional models, reliant on human-driven workflows and rule-based automation, are reaching their limits in scalability and efficiency. Come explore a transformative vision for shared services, leveraging autonomous agents capable of self-learning, decision-making, and execution.

Thursday, March 27, 2025

12:15 PM Build Your Agent, Unlock Digital Labor

Join us to build, customize, and deploy your first autonomous AI agent in under 30 minutes. Get hands-on and learn how digital labor can help you innovate faster, improve efficiency, and provide 24/7 service.

Check out the incredible speaker line-up to see who will be joining Ajit.

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