Ashley Diggs

Shared Services is a field where women make up a large portion of the workforce , yet executive roles are still disproportionately held by men. When you look deeper, the representation gap grows even wider for women from underrepresented racial, ethnic, and cultural backgrounds. In this forward-looking discussion, a diverse panel of emerging leaders will explore the intersection of gender, race, and other identities in Shared Services leadership. From identifying where biases appear in talent pipelines to creating mentorship and sponsorship models that work across differences, this session offers both a candid look at the challenges and a blueprint for change. Because in the end, overcoming these barriers benefits everyone in the Shared Services community

 The pace of change across today’s enterprise means skills can no longer be developed in silos. Building a workforce that’s ready for the future requires shared ownership and seamless collaboration between HR, technology, and operations. Instead of one-off training initiatives, leading organizations are designing integrated, data-driven skill development frameworks that evolve alongside business needs.

In this session, explore how forward-thinking companies are partnering across functions to:

• Define the capabilities and roles that will matter most in the next 12–24 months
• Build reskilling and upskilling pathways that support real career mobility
• Embed technology-enabled learning into day-to-day workflows
• Create shared accountability for workforce agility, productivity, and employee experience