Bob Carroll

Senior Vice President, Digital Process Operations HCLTech

Bob has 25+ years of experience in Business Process Transformation driving change via multi-function Shared Services, Global Business Services and Business Process Outsourcing. He is experienced in driving large-scale organizations and global change programs across multiple industries, lines of business and functions.   Bob is passionate about operational excellence and streamlined processes that deliver significant business outcomes. He has held Global Executive leadership roles in Service Delivery, Digital Transformation, Client Engagement and Sales/go-to-market. Prior to HCLTech, Bob worked with Hewlett Packard, Hewlett Packard Enterprise and Price Waterhouse.

Tuesday, March 25, 2025

11:00 AM WORKSHOP L: Working With Your Outsourcing Provider: How to Get the Most Value from Vendor Relationships

Due to the macroeconomic slowdown and multiple disruptions over the years, including new-age talent requirements, mounting economic pressures, geopolitical tensions and supply chain disruptions, organizations are required to ensure they are ahead of the curve. This interactive workshop would help you navigate unpredictable issues, actionable advice, digital-first strategies and maintain successful client-partner relationships.

 

What questions will the workshop address:

  • In what ways can vendors bring maximum outcomes for organizations, particularly in their shared services journey?
  • Which best-in-class strategies and transformation capabilities do providers help enterprises to navigate their challenges?
  • How do outsourcing partnerships help enterprises, including setting up shared services, GenAI implementation, scaling with intelligent automation and AI/ML?

Check out the incredible speaker line-up to see who will be joining Bob.

Download The Latest Agenda