Dr. Sumit Mitra

CEO Tesco Business Solutions (2023 World's Best GBS Winner)

Dr. Sumit Mitra is a multinational senior executive and board member with expertise in strategizing and executing global business services model for FTSE top 20 organization. A strategic thinker experienced in leading organizations to achieve business turnaround by executing complex strategic plans across multiple geographies through his unique ability to join the dots in a multinational environment. Sumit has excelled in leading diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn. Sumit is currently the Chief executive officer for Tesco PLC’s Global Business Services division and CEO of Tesco Bengaluru entity. He is also board member of Tesco’s joint venture (Trent Hypermarkets) with the Tata Group. Prior to joining Tesco, Sumit was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe. Before this role Sumit was the Director Strategy & Transformation and led the turnaround of the Global Services division. Sumit is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers measurable business outcomes which generates shareholder value. Sumit studied in Scotland and has a Bachelor of medical science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School in Boston and has received an honorary doctorate (Honoris Causa) in management excellence. Sumit loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter, loves traveling and enjoys spending time with his two daughters.

Thursday, March 28, 2024

11:00 AM Unleashing Generative AI’s Potential & Managing Risks in GBS

In the latest Generative AI survey by SSON Research & Analytics, 82% of respondents are either exploring GAI benefits or piloting use cases, but only 5% have a clear ROI understanding & roadmap. In this session, we’ll examine its impact on operating models, capability and value creation, human capital & skills, commercial models, and getting started, along with addressing security and talent concerns for strategic impact. 

Check out the incredible speaker line-up to see who will be joining Sumit.

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