Liz is a principal in Global Business Services with a focus on service experience as organizations move into the new age of delivery capabilities. She has led business services transformation across multiple industries from Healthcare, Consumer Products, Energy, Life Science, High Tech, Industrial Manufacturing and Financial Services. She specializes in Global Business Services (strategy through implementation), including service delivery model design with outsourcing, managing third party relationships and internal suppliers of IT and business services, and establishing an evolved customer engagement model from interaction to delivery.