Marshall Tokheim

As enterprises explore the transformative potential of AI, agentic AI is emerging as a powerful enabler for reimagining end-to-end business processes. In this session, we showcase how Ecolab is applying agentic AI solutions across core operations—such as cash application, customer master data management, and order-to-invoice workflows—to drive intelligent, autonomous execution at scale. These demonstrations will illustrate not just technology deployment, but how AI can fundamentally reshape process architecture. Beyond implementation, we will explore the broader operating model implications: how organizations must evolve in structure, roles, and governance to support AI-enabled process ownership and decision-making. The session aims to inspire a shift in mindset—from isolated automation to holistic, AI-led process reinvention.

Key Takeaways:

• How agentic AI can drive end-to-end process transformation across domains like cash application, customer data management, and order-to-invoice that move beyond task automation to full process execution.

• What it takes to operationalize agentic AI at scale, including technical design, deployment strategies, and lessons learned from real use cases at Ecolab.

• How to evolve your operating model to support AI-enabled processes, including shifts in organizational structure, roles, governance, and decision-making authority.