Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Marshall Tokheim

VP, Process Orchestration & AI Ecolab

Monday, March 16, 2026: Agentic AI in Shared Services Bootcamp

9:35 AM Use-Case | Practitioner Purview

We’ve moved past basic automation — now we’re piloting agentic AI that can reason, decide, and collaborate across shared services like finance, HR, and procurement. From the seat of a practitioner, they’ll share what it really takes to make this shift: where AI agents are helping, where they’re falling short, and how we’re rethinking roles, governance, and tech stacks to support them. Expect real use cases, lessons learned, and a grounded take on scaling agentic AI in complex enterprise environments.

Check out the incredible speaker line-up to see who will be joining Marshall.

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