Mercedes Sullivan

Mercedes D. Sullivan is an executive with a passion for driving growth, transformation, innovation, and inclusion. She blends over 20 years of expertise across technology, human resources, portfolio management, and social impact to resolve critical problems facing organizations today. Mercedes currently serves as VP, Storefront Architect, for the People Team at TIAA, a leading provider of secure retirement income solutions. In this capacity, she leads the development and continuous improvement of AI-enabled employee experiences. Previously, Mercedes held the position of VP, Head of People Team PMO, where she led HR productization, agile transformation, and project delivery. Prior to TIAA, she held program delivery leadership roles at Symphonic Strategies, a social impact Consultancy, and was Head of Financial Services Custom Research at CEB (now Gartner), providing best practice research and advice to over 600 global financial institutions. Born in Mexico City and raised in Acapulco, Mexico, Mercedes was a national tennis champion and achieved a top 30 world junior tennis ranking. She later attended Boston College on a tennis scholarship. Mercedes holds undergraduate and graduate degrees in International Studies from Boston College and the University of Sydney, Australia, respectively. Through her professional and personal experience, Mercedes embodies her commitment to enabling individuals and teams to thrive, win, and feel included in the marketplace.