Patricia Ferris

Partner ScottMadden

Tuesday, March 25, 2025

11:00 AM WORKSHOP G: Shared Services 501: Taking Your Shared Services Operations to the Next Level

The biggest threat to shared services isn’t external forces—it’s settling for “good enough.” In an era of rapid change, staying ahead means embracing innovation, from leveraging AI and automation to transforming processes with customer-centric design and data-driven insights.  

 

This workshop will explore actionable strategies to elevate the value you offer your organization. Whether you’re optimizing existing operations, incorporating next-generation capabilities, or further leveraging the reach of your Global Business Services (GBS) footprint, we’ll provide a roadmap to take your offerings to the next level. Topics include:  

  • Quantifying the impact of AI and automation to drive efficiency and cost savings  
  • Designing customer-centric processes and user experiences to enhance satisfaction  
  • Improving data management and analytics to support informed decision-making  
  • Addressing skillset gaps and fostering agility to meet changing demands  
  • Optimizing sourcing models to align with evolving organizational goals 

Check out the incredible speaker line-up to see who will be joining Patricia.

Download The Latest Agenda