March 8 - 11, 2027
Orlando, FL
Transform your team. Elevate your organization. Deliver unprecedented value.
The Shared Services & Outsourcing Week (SSOW) conference is not just any gathering - it is where the future of shared services is written, one success story at a time. As the largest and most pivotal stop on your journey to shared services success, you’ll join over 1,200 SSO and GBSO leaders collaborating, benchmarking and growing together as you discuss the strategies, advanced technologies and best practices to drive organizational value alongside business growth.
Start your year with the cream of the crop. SSOW attracts the most senior leaders of any event globally, who return year after year with their teams for four days and countless hours packed with insightful content - learning directly from peers across functions, industries, and experience levels.
Whether you're scaling automation, transforming your global business services model, or embracing AI and skills-based transformation, SSOW brings together the people and ideas that move shared services forward. Why SSOW? Because this is where progress happens.
Eckard Eberle
CEO, Siemens Global Business Services
Siemens
Kim Skanson
SVP, Global Business Services
Cencora Business Services
Erin Brockovich
Advocate, Author & President
Brockovich Research & Consulting
Kristin Schooley
Director, Order to Cash
Learning Care Group
Ajay Anand
SVP, J&J Global Services – Strategic Solutions & Commercial Services
Johnson & Johnson
Candice Sieg
Partner, Global GBS and Outsourcing Advisory lead
KPMG
Jason Rehhaut
Senior Manager
Deloitte
Robert Soles
Partner, Head of GBS and Outsourcing Advisory
KPMG
Upjitpal Ghuman
Executive Vice President and Global Head of BPO
HCLTech
Julie Lainesse
VP, Business Enablement & Six Sigma
McKesson
James Wells
Global Chief Supply Chain and Procurement Officer
Royal Caribbean Group
Ashok Pai
SVP & Global Head, Enterprise Cognitive Business Operations
Tata Consultancy Services
Majella Lavin
Head of GBS
Ball Corporation
Tara Nicholson
Principal
Deloitte
Amanda Kassler
Payroll Shared Services Manager
Otsuka America Inc.
Libertad (Libi) Arjona
Sr. Director People & Culture Mexico & Panama
Warner Bros. Discovery
Monica Miller
Formerly Senior VP, Payroll & Workforce Strategy
Compass Group
Maxim Ioffe
Senior Director, Global Intelligent Automation and Advanced Analytics
WESCO Distribution
Tim Lynch
Executive Leader, WFM FinOps & Managed Services Senior Manager
Amazon
Stacey Luna
Director of Credit & Billing
United Rentals
Krista Anderson
Executive Director, Head of Procure to Pay COE
PTC Therapeutics, Inc.
Balaji Iyer
India Managing Principal
Baker Tilly
Nick Ezzo
VP Marketing
Auditoria
Brian Leblond
Senior Pre-Sales Engineer
ABBYY
Kort Syverson
Principal
Deloitte
Lalitha Kompella
Global Head, Intelligent Automation Practice, Capgemini's Business Services,
Capgemini
Ajith Thomas
Global Head, Supply Chain & Procurement Operations
Tata Consultancy Services
Pankaj Sharma
Head Operations
Aokah
Sebastian Arce
Principal and Equity Partner, Consulting
EY
Nick Cernese
EY Global Health Sciences & Wellness Consulting Partner
EY
Nitee Gupta
Executive Director
EY
Kyle Perry
Managing Director
EY
Atul Vashistha
Chair and CEO
Aokah
David Borges
VP, Operations
Ontellus
Mason Ross
SVP, Operations
Ontellus
Bo Senu-Hodo
Global Source to Pay Transformation Leader
Astellas Pharma
Durga Yeluri
Director, Performance & Profitability Optimization (P2O) CoE
Pfizer
Ashley Diggs
Manager, Caregiver Experience Center,
Premier Health
Sudesh Jain
SVP & COO (GCC)
Adani Group
Tom Sterling
VP, People Solutions Operations
Cox Automotive
Megh Desai
Managing Director, US GBS Advisory Lead
KPMG
Dinand Tinholt
Americas AI Center of Excellence Lead, Capgemini's Insights & Data Glo
Capgemini
Marisela Cadenas
Finance Operations Strategy Consultant
IBM
Harsh Madan
Global Go-to-Market Lead For GBS
Capgemini
Subhrojyoti Dey
GM Finance
Adani Group
Robert Gallo
Product Specialist
Thomson Reuters
Ranjay Marothi
Global Head of Americas Business Area, Capgemini’s Business Services
Capgemini
Madhavi Isanaka
Chief Digital Officer (Cdo)
Adani Cement Ltd.
Scott Chitty
Senior Business Development Manager
ABBYY
Esteban Carril
Managing Director - LATAM
Chazey Partners
Greg Battaglia
Partner/ Principal
EY
Sue Brauer
Head of Operations & Enablement, Enterprise Business Solutions
Kenvue
George Buening
Associate VP, Accounting Operations
Ascension
Ravindra Rao
Head of Shared Services, Indirect Spend & Enterprise Cost Leadership
The Clorox Company
Eric Chapin
Principal Solution Advisor
Blackline
Erin Mannon
Sr. Manager, Global Payroll
Textron
Kevin Campbell
CEO, Data and Insights
Capgemini
Kelsey Michael
Senior Customer Success Manager
Leena AI
Donny Heaton
Sr. Director, Global Order to Cash
Boston Scientific
Regina Spears
Business Process Improvement Manager
Genuine Parts Company
Steve Gordon
Associate VP, Global Business Solutions
Merck
Brad Barton
Global Continuous Improvement and Business Relationship Manager
The Mosaic Company
Parik Sharma
Senior Director, RCGH
Cognizant
Steve Carpenter
Customer Transformation Advisor
Celonis
Priya Ganesh
Chief Outcomes Officer
Capgemini
Bindu Sudhir
Managing Director, Advisory leader India
PwC
Karen Young
Manager, Client And Partnership Growth
Oversight Systems
Shai Gabay
Co-Founder & CEO
Trustmi
Jose Varela
Former Senior Vice President of Global Service Centers
3M
Vijay Navaluri
Co-Founder & Chief Customer Officer
Supervity.ai
David Hickey
Principal
Baker Tilly
Ryan Reichenbach
VP, GBS Process Orchestration & AI Leader
Ecolab
Margot Guy
Vice President, Business Services & Support
Anglo Gold Ashanti
Roberta Ehlers
Senior Director, Global Payroll
Pfizer
Vikram Talwar
EVP Global Business Leader Insurance
Moder
Laura Kennedy
Head of Enterprise Business Services
Aon
Claudia Weingaertner
VP Finance EMEA
Mouser Electronics
Gaurav Sharda
Chief Technology Officer
Beacon Mobility
Heather Wilkins
Operations Manager
Kelly
Khiv Singh
Country Manager & SVP, United States
ProHance
Victoria Jefferson
Operations Manager
Kelly
Darin Williams
EVP
US Imaging
James Agnew
SVP, Finance Operations
Ingram Micro
John Transier
Sr. VP Chief Accounting Officer
Sonny's Enterprise
Raju Vijay
VP, Global Business Services Americas, Division General Manager, Global People S
Nissan Motor Corporation
Ed Hansen
Co-Founder
Transformation Enablement LLC
Lourens van Zyl
Business Director
Transparent
Brad DeMent
Partner
ScottMadden
Ricardo Avila
CTO/Partner
Elogroup
Mark Sheldon
CTO
Sidetrade
Olivier Novasque
CEO
Sidetrade
Chris Heath
Sr Manager Cash Collections
United Site Services
Carol Diaz Sanchez
VP Finance, Technology and Operations, GBS
Scotia Bank
Orazio D'Alba
Senior Solution Consultant
Thomson Reuters
David Brown
Senior Vice President, Operations
PRGX
Justin Southwell
Fractional Chief Procurement and GBS Officer
GXO Logistics
Anish Jain
OTC Offering Lead, IBM Consulting
IBM
Dorian Redding
EY Americas GBS & Outsourcing Solution Leader
EY
Sanjay Thirumalai
Chief Global Delivery Officer
Stout
Jacob Davis
Director, Finance Shared Services
Textron
Michelle Irwin
Head of Training, Engagement, Marketing and Communications for the Americas Region
Siemens
Mohan Thadani
Sr. Director, Global Business Services
Liberty Utilities
Brian Chan
VP, Finance Systems & Projects
Pet Valu
Tanuja Singi
VP, Head of Global Business Solutions
McCormick & Company
Graeme Hastings
SVP, GBS Strategy & Transformation & Mexico Capability Center Leader
Warner Bros. Discovery
Steve Rudderham
Former Head of Global Business Services
Carrier
Wolfgang Satori
Head of GBS Americas
Siemens
Gillian Barton
VP, Global Delivery Operations
OTIS
Johnnie Moore
Global Logistics & Bestshoring Strategist | Advisor
The JR Moore Group, Inc
Juan Victor Salazar
CFO, Head of Strategy & Performance, Business Services
Amrize
Lyndsey Taylor
Global Head of HR Operations and Transformation
Brooks Automation
Debbie Lougheed
Sr. Director of Shared Services
Diocese of Orlando
Joe Abraham
Sr. Program Manager, GBS
Microsoft Corporation
Lisa Cox
Senior Director, Business Transformation - Finance Shared Services & ERP R2R
Xylem
Urvish Khandwalla
Sr. Director, Product Management, GBS Portfolio & AI
Iron Mountain
Maria Saggese
Global and EMEIA Global Business Services Solution Leader
Ernst & Young
Hariprasad BK
VP & Business Head – Digital Business Services
Infosys BPM
Aaron Veach
Executive Director, Finance Transformation
Redwood Software
Luca Van Skyhawk
CRO & MD North America
Hypatos
Jamie Thomas
CEO & Founder
Simplify IA
Tina Robinson-Adamski
VP, Global Business Services
Domino's Pizza LLC
Kirti Talwar
VP, Accounting Operations
Palo Alto Networks
Veena Gundavelli
CEO
Emagia
Rob Bullen
Global Group Head, BAT Business Services
BAT
Robert Turck
VP, Global Financial Shared Services
IQVIA
Amy Wirges
Global Head of Operations and Shared Services
SGS
Srini Cherukumilli
Corporate VP, Shared Services
CRH - Oldcastle APG
Milena Biardzka
Global Delivery Lead, Technical Shared Services
McCormick & Company
Tage Smith
VP, Head of Technology Strategy and Governance
FM Global
Raja Chaudhuri
Head Strategy & Service Management
Dexcom
Nikki Rodgers
SVP, Global Shared Services
Stagwell Global
Ashlie Crosby
Senior Vice President, Global Business Solutions Center, Finance
Mastercard
Chris Costa
Head of Finance Intelligence
Chewy
Shane Abeyratne
Senior Vice President of Global Business Services
Cardinal Health
Steve Fox
Process Excellence Leader
Consider Solutions
AJ Wijesinghe
SVP, Global Business Services
Ecolab
Jakub Wojdat
Sr. Director, Global Head of Finance Shared Services
TE Connectivity
Claudia Petrocchi
Vice President - Employee Experience & Services
CSL Behring
Tom McFarland
SVP, Head of Customer Success Shared Services
Lee Hecht Harrison
Elaine Desmond
Snr. Director Enterprise Business Excellence
BJ’s Wholesale Club
Gabriel Lantos
Senior Director – Project LEAP Finance Transformation Lead
Bristol Myers Squibb
Brandy Hulsey
VP, Returns & AP Solutions
McKesson
Jeff Edwards
SVP, Operations
Ontellus
Dan French
CEO
Consider Solutions
Jivka Batchvarova
Managing Principal
Baker Tilly
Julie Fernandez
Global HR Advisory Lead
herronpalmer
Jason Skaria
Chief Technology Officer
Foundever
Jules Andrew
Chief Business Services Officer
Colgate Palmolive
Barbara Hodge
Global Digital Content
SSON Research & Analytics
Shiva Jayaraman
SVP & Business Head – Consumer Industries and Brazil
Wipro
Jonathan Luk
Partner
ScottMadden
Zach Low
Chief Sales Officer
Rossum
Cindy Gallagher
Chief Accounting Officer
USA Today
Kyle Arnold
Chief Global Services Officer
Bon Secours Mercy Health
Yogi Goyal
Global Managing Partner, Business Operations, IBM Consulting
IBM
Khalid Siddiqui
Global Offering Leader, Finance Operations /Business Ops, IBM Consulting
IBM
Tony DeNardo
Principal Solution Advisor
SAP Concur
Diane Ma
US Global Business Services Leader, Deloitte Consulting LLP
Deloitte Services LP
Michael Zill
Head of Global Business Services
Vantive
Andrew Fuhrmann
VP of Customer Success
Basware
Dorcal Jiminez
Sr. Director, Compliance & Operational Audit
LAZ Parking
Usha Gollapudi
Director, Finance Shared Services
NOV
Sally Fletcher
Head of Thought Leadership & Community
Hypatos
Uli Erxleben
Founder & CEO
Hypatos
Fuad Abdelhadi
Principal, PwC Strategy
PwC
Tuhin Chakraborty
CEO & Co-Founder
Mimica
Eric Manten
Director of People Services
AAR
Teanne Bridgewater
AR Commercial Risk Capability Center Leader
Aon
Marek Sobczyk
Global Process Owner in Record-to-Report
Siemens
Stacy Marshall
Director, HR Shared Service & Systems, People Analytics and HR Programs
Lifemark Health Group
Siva Moduga
Co-Founder & CEO
Supervity
Himadri Sarkar
Chief Solutions Officer, Americas
TP
Sam Dastoor
Principal
Baker Tilly
Derrick Leck
Head of Value and Solutions Consulting, North America
Medius
Russell Malz
Chief Revenue Officer
Knowledgelake
Michael Cloherty
Head of Sales
TrustPair
Brian Bachofner
VP Marketing
Neuron7.ai
Jodi Dudley
Head of Global Business Services
MassMutual
John Haynes
Head of Cash Cycle Management - Aon Business Services
Aon
Victoria Roehrich
Sr. Director GBS Strategy and Transformation
Iron Mountain
Stacy Hodge
Associate Director of HR Shared Services
HelloFresh
Sarah-Jayne Martin
Global Senior Director, Financial Automation Solutions
Quadient
Trey Robinson
Partner and Practice Area Leader
ScottMadden
Anjan Mukherjee
SVP and Americas Business Head, Business Process Services
Wipro
Chas Moore
Executive Partner-Transformation
Chazey Partners
Mark Brousseau
President
Brousseau & Associates
Troy Quick
Managing Director
Accenture
AJ Rose
Client Success Manager
ALTUS
Laura Campbell
Partner
ScottMadden
Patricia Ferris
Partner
ScottMadden
Henry Bell
Partner
ScottMadden
George Penton
Partner
ScottMadden
Adam Jamiol
Partner
PwC Advisory Sp. z o.o. sp.k.
1200+
Attendees
200+
Speakers
100+
Sessions
110+
Solution Providers
Celebrate and elevate female leaders and allies at SSOWomen’s Day, a powerful space to share stories, build connections, and champion inclusion across shared services.
Dive into a hands-on, full-day crash course at the Agentic AI in Shared Services Bootcamp, where you’ll explore real-world Agentic AI use cases, implementation journeys, and practical strategies to take back to your organization.
See shared services in action with the Site Tours - an exclusive, behind-the-scenes look inside real, operational service centers. Meet the leaders driving transformation and gain firsthand insights into how top organizations deliver excellence. Step beyond the conference and experience innovation, culture, and collaboration in motion.
The Impact Awards are the gold standard for recognizing excellence in shared services and GBS. Hosted at SSOW’s black-tie gala, this annual celebration brings the community together to spotlight achievements that inspire the industry.
Happy 30th Birthday, SSOW! We're celebrating three incredible decades of shared services excellence at the Glow Party — and this year, the party falls on St. Patrick’s Day! It’s not just the luck of the Irish — it’s the luck of turning 30 in style. Think neon meets emerald, where green is the vibe, the music is lively, and the dance floor is calling.
Join us as we raise a glass (and some glow sticks!) to three incredible decades of shared services excellence — and toast to the next 30 years of good fortune, great friends, and glowing memories.
What an amazing day celebrating Women! #SSOWomen’s Day sparked powerful conversations and even more powerful connections… Feeling inspired by all of the amazing women in attendance today.
Mastercard
SVP, Global Business Solutions Center, Finance
...You can see that the industry is expanding. But there’s also new thoughts coming in. Even just over the last few years, it’s been customer, value, AI, it always keeps coming back. Keeping current on the themes that are coming through, I think SSON does really, really well. So, that’s why I keep coming back to see all my colleagues and peers.
Carrier
Head of Global Business Services
I think the Interactive Discussion Groups (IDGs) are just an awesome platform, really hearing the challenges and what’s working for other organizations, and just seeing where everybody is with respect to the uniqueness of deploying shared services across different organizations, different geographies, and different industries. And frankly, coming out of day two, I’ve never been more excited to be part of the shared service industry.
Publicis Re:Sources
SVP, Global Business Solutions Center, Finance
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
Mar. 8-11
${{ total }}
Mar. 9-11
${{ total }}
${{ total }}
QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.