Site Tours

Our tours take you on a journey through actual service centers, unlocking invaluable insights into the realms of shared services and outsourcing. It's more than a tour; it's a firsthand experience of culture and technology in action!

The tour itself is a unique opportunity to connect with your peers. Upon arriving at the shared service center, you'll meet and interact with the management team and experts. They'll generously share their expertise, experiences, and best practices, offering a deep dive into successful shared service operations.

Prepare to explore the cutting-edge facility of the shared service center. This is your chance to witness various departments collaborating seamlessly to support different business units. From finance and HR to IT and customer support, each department will showcase its distinctive role in driving organizational success. Check out our site tours below!

Universal Parks and Resorts | Max Capacity: 40 (SOLD OUT)
Embark on an exclusive journey into the heart of Universal Parks and Resorts’ Customer Experience team. This tour offers a rare glimpse into the magic behind exceptional guest service.

Site Tour Leaders:

• Deborah Colangelo, Senior Director, Guest Contact Centers

• Jermaine Bennett, Director of Strategy, Transformation & Optimization, Guest Contact Center

AdventHealth | Max Capacity: 60 (SOLD OUT)
Join us as we delve into the dynamic shared services centers of AdventHealth. Housed in the same building, the HR Shared Services and Finance Shared Services teams collaborate seamlessly to drive organizational excellence. Be prepared for an insightful journey, as we split the group into two for focused exploration and then reunite for a joint Q&A session.

Site Tour Leader: Tom Nesteruk, Senior Vice President HR Shared Services, AdventHealth

The Diocese of Orlando | Max Capacity: 20 (SOLD OUT)
Navigate the intricate world of shared services with a tailored experience at The Diocese of Orlando. This tour is designed for those involved in planning, launching, or operating modest centers with finite resources. With a limited capacity of 20, this intimate tour promises a deep dive into the unique challenges and successes of shared services in a setting as special as The Diocese of Orlando.

Site Tour Leader: Debbie Lougheed, Senior Director, Shared Services, Diocesan Shared Accounting Services (DSAS), Diocese of Orlando

Site Tours will take place on Monday, March 25, 2024 and are only available when booking a Platinum pass. While all site tours are currently sold out, you can be added to the waitlist.