Transform your team. Elevate your organization. Deliver unprecedented value.
The Shared Services & Outsourcing Week (SSOW) conference is not just any gathering - it is where the future of shared services is written, one success story at a time. As the largest and most pivotal stop on your journey to shared services success, you’ll join over 1200 SSO and GBSO leaders collaborating, benchmarking and growing together as you discuss the strategies, advanced technologies and best practices to drive organizational value alongside business growth.
Start your year with the cream of the crop. SSOW attracts the most senior leaders of any event globally, who return year after year with their teams for four days and countless hours packed with insightful content—learning directly from peers across functions, industries, and experience levels.
Whether you're scaling automation, transforming your global business services model, or embracing AI and skills-based transformation, SSOW brings together the people and ideas that move shared services forward.
Reframe. Reconnect. Reimagine: The Shared Services Imperative for 2026
Benchmark with peers in diverse industries and reimagine performance metrics that reflect the pace of change and end-to-end value delivery.
Find your people and leave with authentic connections that don’t compare to on LinkedIn- expand your shared services community through shared challenges and idea sharing.
Keep up with latest trends in technology through practitioner led case studies that offer real life, use it tomorrow applications of AI and beyond.
Transform from a cost center into a value-creating partner by communicating meaningful data and insights that improve business outcomes, partnership and customer experience.
Audit your organizational structure and operating model, from in-house to outsourcing, to SBO’s (skills-based orgs) and more, to determine if your organization needs a revamp.
Adventure as a Team – Unlock the full SSOW experience and divide and conquer the robust agenda with your direct reports, managers and key stakeholders. With 8 options to choose from at one time, you will need to enlist your team to be fully updated on the current shared services landscape.
NEW! Agentic AI Bootcamp – Don’t stay in the dark about Agentic AI. It’s not just a buzz term, hear how SSOs are putting this technology into action.
Move the Needle at SSOWomen's Day – Join attendees, both male and female, to share stories and lessons focused on building relationships and driving female empowerment.
NEW! Level-Up Your Networking with SSOBuddies Program – Cut through the chaos of the crowds and opt-in to meet peers who are facing similar challenges as you.
NEW! Scope Expansion Case Studies Showcase – As GBS continues to evolve, tap into examples of successful expanded services to harness new avenues for value creation.
SSON Impact Awards & Gala - Who is crowned the Best of the Best? Check out the categories we are crowning and prepare to apply!
Jump on a Site Tour - See how SSOs work in person at the top SSOs Orlando has to offer – reserve your spot now! Site Tours to be announced soon.
Celebrate 30 Years of SSOW – Don’t miss the St. Patrick’s Day SSOW Glow Party! Come decked out in green and bring your shamrocks to ring in SSOW's 30th Anniversary and jig the night away.
Get lost in the Innovation Hub – Your next partner could be right around the corner. Get your steps in and engage with providers serving up the solutions to solve your challenges. You never know who you will meet!
"I don’t get the energy I get locally that I get with SSON. It's great to be with like-minded people. We’re talking the same language. This service that’s being provided to people is worth every penny. That’s why I like being a part of it. People should not miss out on this opportunity."
"[SSOW] gives you the opportunity to realtime benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.”
"It was very educational for me both as a presenter and an audience member. I was particularly impressed with the thoughtful curating of sessions to build upon ideas throughout the week. I gained valuable new insights into overall business strategy and the SSO and BPO models by hearing recurring themes from various perspectives, which I can now apply."
"...It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about
how people are thinking about
cognitive technologies, such as
OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.”
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