The Largest and Longest Running SS&O Event in Australasia!

01 - 03 June, 2020 | Melbourne, Victoria

Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function

Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function

Ahead of the 22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this article David shares insight into the GBS, as well as his lessons learned throughout the transformation.


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