ANZ's Premier Event for Shared Services, GBS and Outsourcing Leaders
10 Reasons Shared Services Leaders Can't Miss SSOW 2027
Leave With Decisions, Not Notes
You'll hear the delivery calls ANZ's most senior shared services leaders are making right now: what they keep, what they outsource, what they offshore and what they automate. Take their reasoning back and apply it to your own centre the next week.
Decide Who Does the Work in Your Shared Services
Every process you run is now up against an outsourcing quote, an offshore option and an AI alternative. See exactly how your peers are making that call, process by process, and when bringing work back wins.
Get AI Into Production, Not Another Proof of Concept
See AI agents running in live ANZ shared services across finance, HR, procurement, customer and IT services. Find out what paid back, what stalled and what you need in place before you scale.
Get More From Your Outsourcing Partners and Offshore Centres
Cost savings alone no longer justify the model. Learn how to move your outsourced and offshore teams into analytics, technology and AI, and whether captive, outsourced or hybrid is right for you now.
Fix Your Outsourcing Contracts Before Your Next Renewal
FTE pricing is fading and nobody has agreed what replaces it. Take home the outcome-based models, auditable baselines and CPS 230 governance tools you need before you renegotiate.
Stop Automating Broken Processes
AI fails on bad processes and messy data. Learn how process intelligence, standardisation and a modern digital core decide whether your AI program scales or stalls.
Prove Your Value to Your CFO
Walk away with a scorecard that measures cost, speed, quality, risk and capability across your in-house, outsourced and AI delivery, in one view your executives will accept.
Take Your Team With You
Every delivery decision you make changes someone's role. Learn how leaders are building new skills, roles and career paths so the change sticks and your best people stay.
Get Hands-On and Behind Closed Doors
Build your own AI plan in the Shared Services AI Lab, speak freely in the Outsourcing & Offshore and From Pilot to Payback boardrooms, put six partners on the spot in the G6 Debate, and celebrate the region's best at the SSOW Impact Awards.
Build Your ANZ Shared Services Network
Meet the peers solving exactly what you're solving. Leave with a plan, a partner shortlist and the contacts to make it happen.
