Shared Services & Outsourcing Week: Event Postponement

In light of the recent developments surrounding COVID-19, please be advised that the 23rd Australasian Shared Services & Outsourcing Week has been postponed to the 21st - 24th September 2020. We have been working around the clock to ensure that the health and safety of our speakers, sponsor and delegates is maintained to the highest degree.

We will continue to share updates regarding C-19 on our UPDATES page, so check back for more information.

Should you have any further questions, please reach out to us at

Super Early Bird Rate Available Until 3 July 2020
Save $1,000 when you purchase your pass today!

Moving up the value curve: a new era for shared services
2020 is a pivotal year for change in shared services.

Regardless of what stage of maturity businesses are currently at with their shared services, front runners around the globe are looking at how they can move their business services up the value chain.

Every organisation in the region is undergoing some level of transformation to their back office functions and whilst shared service professionals are ready to embrace a data-driven, value led partnership model, everyone is starting from a different place with a different set of constraints.

So the question is, where do you go from here?

From building workforce capabilities, re-evaluating your outsourcing partnerships as well as taking the next step in your automation journey, the 23rd Australasian Shared Services & Outsourcing Week will delve deeper into every stage of maturity to provide you with a roadmap and toolkit to take you forward into a new era of customer centric, intelligent enterprise services.


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Breaking Your Shared Service and How to Put it Back Together- A Journey in Transformation

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Transitioning Away from Outsourcing to an Automated Workforce

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Reassessing and Restructuring Your Shared Services Model- Lessons Learnt

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Launching new SSC Departments and How to Mesh them into your Current Strategy

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Becoming a Digital GBS- How to Transition from Paper to Future


Expert Speakers


Case Studies




Workshops and Site Tours


World’s Leading SS&O Event

Introducing Our Newest C-Suite Executives!

Representing none other than CBA & AGL, these two powerhouses, Karen Sutton & John Taylor, will be sharing exclusive insights into their global work and experience in the shared service space.
View the agenda to see our full speaker list!



Speaker Snapshot

What Our Attendees Had to Say...

Free Content


State of the Global Shared Services Industry Report 2020

Deep dive into our survey data which brings you highlights, lowlights and key ideas regarding where you should focus your Shared Service efforts this 2020.


The Australian Shared Services 2020 Visual Analytic Workbook

This analytics report looks into IA change management initiatives, process mining and also feature the latest automation, Finance and HR KPIs for ANZ Shared Services to benchmark themselves against.