Telstra, Australia’s largest telecommunications company, announced their new strategy – Telstra 2022, or, as it is more commonly known, T22. The strategy, built around four strategic pillars, aims to simplify operations by reducing the business’ product set, improving customer experience and reducing costs.
So, ahead of the 23rd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this article David shares insight into the GBS, as well as his lessons learned throughout the transformation.
Every year, SSON’s global member survey highlights significant progression in Shared Services models.
The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation.
Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise, and taking on growth without adding headcount by expanding into new services and geographies.
Watch the 2019 Shared Services and Outsourcing networks global trends video to understand where we're at, and where we're going.
I believe we’ll see significant changes in the third-party services industry in 2019. The coming year will bring some major movements and trends, along with disruptions and bumpy roads, says Forbes content contributor, Peter Bendor-Samuel
Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency.