The Largest and Longest Running SS&O Event in Australasia!

15 - 18 June, 2020 | Melbourne, Victoria

Shared Services & Outsourcing Week Blog

State of the Global Shared Services Market Report 2019


Every year, SSON’s global member survey highlights significant progression in Shared Services models.

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation.

Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centers of Expertise, and taking on growth without adding headcount by expanding into new services and geographies.

Shared Services and Outsourcing Network 2019 industry video


Watch the 2019 Shared Services and Outsourcing networks global trends video to understand where we're at, and where we're going. 

Trends And Disruptions In 2019 For Third-Party Services


I believe we’ll see significant changes in the third-party services industry in 2019. The coming year will bring some major movements and trends, along with disruptions and bumpy roads, says Forbes content contributor, Peter Bendor-Samuel 

Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency


Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency