The Largest and Longest Running SS&O Event in Australasia!

15 - 18 June, 2020 | Melbourne, Victoria

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SSOW 2020 PART 1

The first part of the Shared Services & Outsourcing Week 2020 agenda is here! Make sure you download your copy to see what we have in store for you at the 23rd iteration, or request via email at

Exclusive Content

SSOW Past Presentation Packet

In lead up to SSOW 2019, we exclusively released a selection of past presentations from our 2018 event! Get your copy containing 90+ pages of insight from Telstra, QLD Shared Services, University of Western Sydney, eHealth Queensland, and Mirvac.

The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include: Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve. Outsourcing is still significant for SSCs...

Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency

Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency. 

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.  Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses....

Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function

Ahead of the 22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this...

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.  

Modern Shared Services: Innovating and enhancing shared services delivery

“It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - DeloitteToday’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization...

Shared Services & Outsourcing Week 2018 Post Show Report

Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? The post show report from the 2018 Shared Services & Outsourcing Week has just been released. Make sure you get your copy to see ...

Who is SSON?

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.  


SSOW 2020 Impact Award Nomination: Customer Centricity

As shared services look to position themselves as business partners, many are refocusing their strategy to align with that of the business and are increasingly taking a design thinking approach which places the customer as the focus and starting point of everything they do. This category will focus on how...

SSOW 2020 Impact Award Nomination: Intelligent Automation

Automation can take many forms, from RPA and workflow technology to self-service systems and Artificial Intelligence. Many companies have begun exploring how they can ensure lean process improvement through automation of mundane tasks, both signaling efficiencies for the business and improvements to employee experience. Some have gone beyond this however...

SSOW 2020 Impact Award Nomination: Process Improvement & Value Creation

Process improvement is key to the continuous transformation and improvement of any business, whether it be reducing operational inefficiencies through automation, eliminating friction points for customers or process redesign as part of six sigma, to name but a few. However, as shared services drives increasing value through data analytics and...

SSOW 2020 Impact Award Nomination: Transformation & Change Management

Regardless of where your organization may be on the maturity curve of shared services transformation, change is a constant. The ability to manage change through transformations, large or small, will be critical to embedding sustainable cultural transformation which is needed for execution and growth. This award category focuses on the...

Additional Content Download

Why Global Process Ownership Can Deliver the Results You Are Looking For

The often quoted holy grail of shared services is Global Business Services – a model that, although defined in various different ways, is based on united, common leadership; standard IT platforms; and a global strategy.  Along with the benefits that the above confers, a key performance enabler of GBS is...

ORACLE CUSTOMER SUCCESS STORY: Flexible reporting solutions to drive a clean energy agenda

Renewable energy company Ørsted relies on having a corporate reporting platform that allows for accurate, transparent reporting of crucial financial and non-financial information. Since becoming a CXO Software customer four years ago, Ørsted has been able to greatly enhance its reporting activities, adding more detailed insight into the company’s financial...

Can You Still Afford to Ignore Robotics? Why the Digital Workforce Is Your New Reality

One of the most notable trends in Shared Services delivery right now is that of robotic automation. It's also been interesting to chart the market’s uptake, or even understanding, of robotics from "don't understand/not evaluating" just two years ago, to "implementing or planning to implement," as per SSON’s 2017 State...

SSON’S Annual State of APAC Shared Services Report 2017: Back to Basics: How are shared services across the APAC region meeting service fundamentals in the digital age?

In this report, we provide the honest, untainted answers you need to questions like: How are you best serving your customers? How do you measure your success? How do you charge for services? How do you resource most effectively? How do you set efficiency targets? The answers to these questions...

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

SSON’s annual APAC state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.  Ahead of the 21st Shared Services and Outsourcing Week Australia, this report provides insight...

Examining 2018 Trends in ANZ Shared Services Centres

This interactive workbook analyses the results from ANZ respondents who participated in the 2018 State of Shared Services and Outsourcing Industry survey to examine the latest trends in ANZ Shared Services Centres (SSCs).Key Takeaways:ANZ has one of the highest percentage of SSCs supporting in-country or regional customers (77% total).62% of...

Redefining Skills and Capabilities for the Digital Evolution of Shared Services - From Transactional to Value Add

As Shared Services become more tech-enabled and move up the value curve, traditional core skillsets need to evolve, and leaders need to consider how to enrich their workforce to be more innovative and collaborative


eBook: 10 Analytical Techniques to Improve Business Processes

Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.Optimum business improvement is a product of process analysis, not of process mapping alone.Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all...

eBook: Top 15 Process Attributes for Optimum Process Analysis

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

eBook: Improve Productivity and Agility with PRIME

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To...


Improving Performance through Automation: R2R Insights for Shared Services

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

Five trends for CFOs to watch

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

Doubling HSBC Australia’s mortgage process capacity, with 75% reduction of time spent on analysis

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes...

Sponsorship Information

2018 Shared Services & Outsourcing Week Post Show Report

Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? The post show report from the 2018 Shared Services & Outsourcing Week has just been released. Make sure you get your copy to see who...

Shared Services & Outsourcing Week 2020 Solution Providers Guide

Australia's Leading Shared Services & Business Transformation EventBe the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Tracks, Interactive Discussion Groups and more. Download the Solution Providers Guide to see how you can get involved today!


Balancing Agility and Governance to Effectively Deliver Customer Satisfaction

In this presentation from SSOW 2018 Lori Burdon, Director, Portfolio and Change, Queensland Shared Services, explores: Balancing the MOG changes with BAUKeeping the customer at the centreLesson learned and opportunities for improvement

Implementing and Evolving a Global Shared Services Centre

In this past presentation from SSOW 2018, Darren Fewster, Executive Director, HR Shared Services, Telstra, explores:Outsourced or captive modelLocation and establishment of Centre to support over 20 countries of operationTransition of work and training of CentreKey KPIs for the Centre and measuring success Identifying next steps: continuing to evolve the services...

Setting up a Shared Service in a University Context

In this past presentation from SSOW 2018, Peter Tow, Director, Project Management Office, Finance and Resources, University of Western Sydney, explores:  Leveraging co-design to get the necessary stakeholders on boardDeciding which functions to incorporate into the shared service, and which to leave with the departmentsAssessing the relative merits of a...

Rolling Out an Ambitious Technology Driven Projects without Compromising Business as Usual

In this presentation from SSOW 2018 Warren Prentice, CTO, eHealth Queensland. Explores: Looking at strategies to overcome the challenge of network shortcomingspartnering with other jurisdictions and collaborating with private partnersAddressing the dilemma of maintaining business as usual vs. rolling out large scale technical change programs: Strategies to avoid a duplication...

Developing a Scorecard to Track your Outsourced Centre’s Progress towards Normalisation

In this presentation from SSOW 2018, Jessie Wu, Financial Controller, Corporate and Shared Services, Mirvac explores:Creating a meaningful scorecard to track stabilization: Identifying key parameters and metricsEnsuring that the scorecard is aligned with your strategyEmbedding your scorecard into KPIs

Fast Track your Attendance

Attendee List

Who attends SSOW? Download the past attendee list to view the job titles and companies of those who attended between 2017 & 2018!