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The Intelligent Automation Adoption Landscape for ANZ Shared Services

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end to end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this. This analytics report examines the current IA adoption...

The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

For the last few months, we've all experienced how COVID-19 has affected the way we do business. While companies are gearing up for a growing remote workforce, only 1 in 3 Americans can actually work from home, according to new Forrester research. In this report, "The COVID-19 Crisis Will Accelerate...

Forrester AU Visual Spotlight_Employee Experience

71% of Australian decision makers believe employee experience will be one of the most important factors impacting their ability to deliver on key business objectives within the next two years...

The link between payroll outsourcing and business outcomes

Payroll is a fundamental part of any business, but it is often an undervalued and underappreciated function. With the world of work continuously changing, payroll can sometimes be left behind – But as the COVID-19 pandemic ushered in a swift transformation across industries and economies, payroll’s role has become more...

SSOW Higher Education Playbook

Looking to better manage back-office processes, higher education providers are opting to set up Shared Services Centres as a more effective and efficient means of running their operations.To better understand the benefits of shared services in higher education we explore the growing movement toward shared services, including how the model...

The 10 Characteristics of Top Performing HR Service Organisations

How do you become a Top Performing HR Service? HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, but about developing...

State of the Global Shared Services Industry Report 2020

We're delighted to share SSON's annual state-of-the-industry report 2020. Each year the report takes a deep dive into our survey data to bring you highlights, lowlights and key ideas regarding where you might focus your efforts. Critically, we are now the same distance from 2050 as we are from 1990,...

The Australian Shared Services 2020 Visual Analytic Workbook

This Visual Analytics Workbook (VAW) will cover significant trends in Australia and New Zealand's Shared Services & Outsourcing Industry. It will:Begin with a landscape of Shared Services Introduce ‘agile’ as a project management methodology for Global Business Services (GBS)Feature insights from Shared Services professionals about how your business can maintain...

Shared Services & Back Office Transformation in the age of COVID-19 - Sample Report

We have developed the Shared Services & Back-Office Delivery in the Age of Coronavirus industry report as a practical guide for business leaders looking for ways to adapt and respond to the outbreak of COVID-19 and safeguard their delivery models.Download the sample report. 

European Market Report 2020: State of Shared Services

This report is produced as a result of SSON’s annual survey and highlights the current status and strategies of European-based shared service delivery centers. Over the past two decades that we have been covering the global Shared Services market, we have seen extraordinary shifts in the underlying model - view...

Presentation Packet for BFSI | Shared Services & Outsourcing Week 2020

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event. Download the presentation packet to explore insights from: MeBankMetcashStandard Bank

Presentation Packet | Shared Services & Outsourcing Week 2020

Ahead of Shared Services and Outsourcing Week Australia, explore some of the highest rated presentations from the 2019 event. Explore insights from:ACT Government Telstra TAL Australia Melbourne Water You'll get to explore 50+ pages covering the implementation and evolution of Shared Services / Business Services (breakdown of presentation outline below). Fill out the form below...

Modern Shared Services: Innovating and enhancing shared services delivery

“It is now estimated that over 80% of Fortune 500 companies have implemented some form of shared services in their US operations.” - DeloitteToday’s organizations are on the march to enhance their shared service centers (SSCs), or move to a large-scale global services model to gain further efficiencies and standardization...

Who is SSON?

With over 120,000 members, the Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals in the world.  

Sponsorship Information

Shared Services & Outsourcing Week 2020 Solution Providers Guide

Australia's Leading Shared Services & Business Transformation EventBe the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Tracks, Interactive Discussion Groups and more. Download the Solution Providers Guide to see how you can get involved today!

Case Studies & Articles

Deploying and Maturing Shared Services in Higher Education: Driving cost savings and operational efficiency

Ahead of the 22nd Australasian Shared Services and Outsourcing Week 2019 we explore the strategies harnessed by two Australian universities – the University of Southern Queensland, and Western Sydney University – that helped them transform their shared services and allowed them to drive cost savings and operational efficiency. 

Simplifying Operations and Reducing Costs: Insights into Telstra’s New Global Business Service Function

Ahead of the 22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this...

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL Australia. Adrian explores the opportunities and challenges of prototyping, implementing and deploying robotic process automation within your shared service operations.  

[HSBC] Doubling HSBC Australia’s mortgage process capacity, with 75% reduction of time spent on analysis

Using Open Orbit’s Expertise Automation platform – HSBC users were able to complete analysis of their back- office operations. This was completed in 75% less time (4 weeks instead of the usual 3 – 4 months). Users guided by Open Orbit’s algorithm were able to suggest a few pivotal changes...


eBook: 10 Analytical Techniques to Improve Business Processes

Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.Optimum business improvement is a product of process analysis, not of process mapping alone.Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all...

eBook: Top 15 Process Attributes for Optimum Process Analysis

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

eBook: Improve Productivity and Agility with PRIME

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To...

ebook: The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include: Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve. Outsourcing is still significant for SSCs...

Whitepapers & Reports

Improving Performance through Automation: R2R Insights for Shared Services

Typically, Shared Services Center (SSCs) automation initiatives have been undertaken to reduce costs and improve efficiency.

Five trends for CFOs to watch

This whitepaper explores how analytics, robotics, next-gen cloud computing, cybersecurity, and evolving budget tools will shape tomorrow’s organizations

The Total Economic Impact™ Of Basware’s Purchase-To-Pay Cloud Solution

Procurement and finance departments can reduce wasteful spending and improve processes if they both use a single purchase-to-pay (P2P)\ solution. The challenges in both procurement and finance are similar, and they work with the same supplier base, but in many instances disparate systems prevent them from collaborating effectively.

5 Ways Embedded Procure-to-Pay Analytics Drives Business Performance

With vast amounts of data flowing through the procurement and finance departments every day, procure-to-pay (P2P) professionals are in a unique position to deliver critical information to the enterprise, if only they can unlock, aggregate, organize and analyze the data.

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data-driven, knowledge-based activity – enabled by automation.  Yet, and despite the anxiety unleashed by automation, this has not translated to obvious job losses....

State of The Shared Services and Outsourcing Industry: Australia & New Zealand Market Report 2018

SSON’s annual APAC state-of-the-industry report highlights the trends underpinning current shifts, identifies the ‘new, improved’ profile of the modern Shared Services team, and points to how SSOs are delivering more value by moving towards knowledge-based work.  Ahead of the 21st Shared Services and Outsourcing Week Australia, this report provides insight...