The Largest and Longest Running SS&O Event in Australasia!

01 - 03 June, 2020 | Melbourne, Victoria

The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include:

  • Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve.
  • Outsourcing is still significant for SSCs that are just starting up, but less so for mature centres.
  • Majority of SSCs are still starting out in their IA journey and have a positive experience thus far.
  • Less mature SSCs are focusing more on leadership skills, while mature SSCs are looking into attracting and retaining innovative talent.

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