The Evolution Of Anz Shared Services Trends In Operating Model Outsourcing Service Offerings Ia Talent Management 1
The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management
report showcases the different strategies, goals, and challenges faced by
Shared Services of various maturity levels in ANZ. Key takeaways include:
Although the multifunctional operating
model is the most popular across all maturity levels, the functional
services differ along the maturity curve.
Outsourcing is still significant for SSCs
that are just starting up, but less so for mature centres.
Majority of SSCs are still starting out in
their IA journey and have a positive experience thus far.
Less mature SSCs are focusing more on
leadership skills, while mature SSCs are looking into attracting and
retaining innovative talent.
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