The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include:

Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve.
Outsourcing is still significant for SSCs that are just starting up, but less so for mature centres.
Majority of SSCs are still starting out in their IA journey and have a positive experience thus far.
Less mature SSCs are focusing more on leadership skills, while mature SSCs are looking into attracting and retaining innovative talent.

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