ebook: The Evolution of ANZ Shared Services: trends in operating model, outsourcing, service offerings, IA & talent management

This interactive report showcases the different strategies, goals, and challenges faced by Shared Services of various maturity levels in ANZ. Key takeaways include:

• Although the multifunctional operating model is the most popular across all maturity levels, the functional services differ along the maturity curve.
• Outsourcing is still significant for SSCs that are just starting up, but less so for mature centres.
• Majority of SSCs are still starting out in their IA journey and have a positive experience thus far.
• Less mature SSCs are focusing more on leadership skills, while mature SSCs are looking into attracting and retaining innovative talent.