The Intelligent Automation Adoption Landscape for ANZ Shared Services

In 2020, 60% of ANZ Shared Services are hoping to achieve productivity improvement targets of 8% or more. Improving end to end workflow, continuous improvement and adoption of intelligent automation (IA) have been cited as the top 3 initiatives to achieve this.

This analytics report examines the current IA adoption landscape in ANZ and uncover the challenges faced and the benefits of overcoming them. It will look into:

  • IA change management initiatives
  • Process mining and also feature the latest automation
  • Change management initiatives crucial for successful IA program    
  • Finance and HR KPIs for ANZ Shared Services to benchmark themselves against

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