SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Alan Ward
Director, Shared Services, People & Culture Swinburne University of Technology
SSOW 2026 Day 2: Wednesday, 13 May 2026
3:00 PM PANEL DISCUSSION | The Speed vs. Control Paradox: Can Shared Services Innovate Without Breaking Standardisation?
Shared services organisations are being pulled in opposite directions—business partners demand rapid customisation and experimentation while leadership expects cost efficiency through standardisation. This panel reveals how leading SSOs are creating dual-speed models that enable fast innovation tracks for strategic initiatives while maintaining disciplined, scalable operations for core transactional work.
Key Takeaways:
• How to segment your shared services portfolio into "fast lane" innovation and "steady lane" standardised operations
• Governance models that prevent multi-speed approaches from fragmenting your service delivery or creating silos
• Resource allocation strategies: staffing and funding innovation without compromising BAU efficiency
Check out the incredible speaker line-up to see who will be joining Alan.
Download The Latest Agenda
