SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Daniel Kloza
General Manager - People Shared Services, Bank of Queensland
SSOW 2026 Day 1: Tuesday, 12 May 2026
9:10 AM Leadership Panel | Leading AI-Driven Transformation in Shared Services Operations
Transactional work is being rapidly automated but most shared services leaders struggle to redeploy talent and capture strategic value. This panel explores how to break free from low-value processes, upskill teams for AI-augmented roles, and position shared services as genuine business partners driving innovation and insight.
Key Takeaways:
• Strategies to identify and eliminate transactional bottlenecks through agentic AI and intelligent automation
• Proven frameworks for reskilling displaced transactional workers into analytical, strategic roles
• Leadership approaches to shift organizational perception from cost center to value creator
SSOW 2026 Day 2: Wednesday, 13 May 2026
2:00 PM HR LEADERSHIP PANEL | The Process Reality Check: What HRSS Leaders Actually Fixed (And How)
HR shared services is drowning in "best practice" advice that rarely translates to real-world success. This panel cuts through the theory to showcase tangible process improvements that delivered measurable impact—featuring HRSS leaders sharing their most successful transformations, the messy challenges they overcame, the mistakes they made along the way, and the concrete results that proved the effort worthwhile. Attendees will leave with practical, battle-tested approaches they can actually implement.
Key Takeaways:
• Real process redesign examples: specific workflows HRSS leaders transformed and the business problems they solved
• The implementation truth: obstacles faced, stakeholder resistance overcome, and trade-offs made to achieve success
• Quantifiable outcomes: efficiency gains, cost reductions, employee satisfaction improvements, and compliance enhancements delivered
Check out the incredible speaker line-up to see who will be joining Daniel.
Download The Latest Agenda
